ms crm ba

2 days ago

Bengaluru, Karnataka, India Tech Mahindra Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Title: Business Analyst - MS CRM

Experience: years

Domain: Banking only

Location: Bangalore

Notice Period: Immediate

Job Description:

Business Analysis: Act as the primary liaison between business units and IT, ensuring alignment of Dynamics 365 capabilities with business objectives.


• Requirements Gathering: Lead structured workshops and interviews to capture and validate

business and functional requirements.


• Solution Design: Collaborate with technical teams and vendors to shape solutions using

Dynamics 365 CE & F&O modules and Power Platform tools


• Documentation: Produce clear and complete Functional Specification Documents (FSDs), user

stories, Business Process diagrams and workflows.


• Gap Analysis: Identify process or system gaps and recommend optimized solutions and

configurations.


• Delivery Oversight: Support configuration, testing (including UAT), training, and change

management across the project lifecycle.

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