
ms crm ba
7 days ago
Title: Business Analyst - MS CRM
Experience: years
Domain: Banking only
Location: Bangalore
Notice Period: Immediate
Job Description:
Business Analysis: Act as the primary liaison between business units and IT, ensuring alignment of Dynamics 365 capabilities with business objectives.
• Requirements Gathering: Lead structured workshops and interviews to capture and validate
business and functional requirements.
• Solution Design: Collaborate with technical teams and vendors to shape solutions using
Dynamics 365 CE & F&O modules and Power Platform tools
• Documentation: Produce clear and complete Functional Specification Documents (FSDs), user
stories, Business Process diagrams and workflows.
• Gap Analysis: Identify process or system gaps and recommend optimized solutions and
configurations.
• Delivery Oversight: Support configuration, testing (including UAT), training, and change
management across the project lifecycle.
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