Technical Support Engineer

1 week ago

Gandhinagar, India Advantmed Full time

Job Description Designation: Technical Support Engineer (IT Service Desk) Location: Ahmedabad/Gandhinagar, Gujarat Experience: 2+ Years Job Description: Job Summary Technical support engineer at IT Service Desk provides technical support to internal employees. This role requires an aptitude for working with applications, systems, servers, O365 suites applications to undertake analysis, diagnosis, and resolution of user problems, which may range from straightforward to more complicated technical issues. The role will be focused on modernizing customer experience for our global employee base at Advantmed, focused on enabling self-service and accelerating the productivity needs of our employee base. Responsibilities and Duties 1. Serve as the first point of contact for customers seeking technical assistance/support over the phone, email, chat, or remote. 2. Take complete ownership of an end-user problem, starting from request submission till resolution. 3. Investigate, diagnose, and solve varied endpoint software and functionality problems. 4. Address hardware/connectivity/OS/VOIP/email/O365 applications/two-factor authentication/VPN and likewise system and business applications related queries of our global customers. 5. Investigate OS level, application-level, or any software/hardware product-related issues with logical technical findings and relate it to technical resolution in a step-by-step action for resolution to issues. 6. Ensure ticket documentation, categorization, and classification are precise. 7. Ensure compliance and process adherence in all transactions and service delivery. 8. Escalate complex problems to higher levels of expertise within the organization. 9. Partner with cross-functional IT teams to assist with troubleshooting major incidents impacting IT services as needed. 10. Work in 24X7 rotational shifts to provide round-the-clock IT support to customers as per scheduled shift roster. 11. Identify opportunities to improve first contact resolution of incidents by service desk, partnering with wider IT functions, proactive documentation/communication. 12. Take ownership and deliver on tasks assigned related to various IT projects related to grants, hardware, inventory, new software/application introduction/termination, security software rollout/upgrade, patch management, etc. 13. Manage user onboarding/offboarding IT activities as per defined process. Desired Skills & Competencies 1. Graduate in any discipline having knowledge of Windows desktop O.S. installation and troubleshooting, O365 applications and licensing, Windows servers OS and various roles understanding, basic networking, LAN infrastructure, Windows AD understanding for usage in an enterprise environment, Desktop/Laptop/Server hardware-related troubleshooting, tablets, software applications installations, OS patches management. 2. Good understanding of DNS, DHCP, IP, wireless, Virtual Private Network, endpoint security, Antivirus products, encryption products like BitLocker, two-factor authentication products, AD user/group management, email protocols. 3. Knowledge of customer service principles and practices, ITIL, and ITSM concepts. 4. At least 2 years of experience serving global customers in the IT industry. 5. Microsoft/Cisco/RedHat certifications are added advantage. 6. Excellent English communication skills (both written & verbal). 7. Customer-centric. 8. Problem solver. 9. Team player.

  • Technical Support Engineer

    1 day ago

    Gandhinagar, Gujarat, India Xtranet Technologies Private Limited Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Company Overview:XtraNet Technologies Ltd. is a leading IT and IT-enabled services company with a global presence in Bhopal, Mumbai, Dubai, and the US. We specialize in ERP Services, Application Development, Enterprise Consulting, and IT Infrastructure Services.Visit us at for more details.Job Title: Technical Support EngineerLocation: Gandhinagar,...

  • Technical Support

    2 days ago

    Gandhinagar, India Whatjobs IN C2 Full time

    About Us: François Compressors India Pvt. Ltd. is the wholly owned subsidiary of AF Compressors Group, head quartered in Belgium, offering compressed air solutions in the food and beverage industry. We are an international team of 80 employees located in Pirangut, Pune. Role & Responsibility : We are looking for a proactive Technical Support and Training...

  • Technical Support Expert

    8 hours ago

    Gandhinagar, India beBeeTechnical Full time

    About the RoleWe're seeking a seasoned technical professional to bridge customer needs with our engineering team, resolving complex issues and ensuring seamless integrations.Job ResponsibilitiesTroubleshoot sophisticated API problems, data ingestion challenges, and voice AI performance within production environments.Collaborate with cross-functional teams to...

  • Support Engineer

    5 days ago

    Gandhinagar, Gujarat, India Etech Global Services Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Work From OfficeWhat We Offer:Canteen SubsidyNight Shift allowance as per the processCampaign AllowanceHealth InsuranceTuition ReimbursementInternal movement through IJPThe Role:Support Engineers are responsible for providing advanced frontline support to Client admins, clients, and partners, solving complex technical challenges, and contributing to...

  • Senior Technical Support

    2 weeks ago

    Gandhinagar, Gujarat, India Barry Wehmiller Companies Inc Full time

    About Us:BW Converting Solutions is a strategic alliance of resources and services that bring together several Barry-Wehmiller companies — Paper Converting Machine Company (PCMC), Winkler + Dünnebier (W+D), STAX Technologies, Hudson-Sharp, Baldwin Technologies and Northern Engraving and Machine. These industry leaders offer trusted brands and innovative...

  • Technical Engineer

    4 days ago

    Gandhinagar, GJ, IN BLG Electronics Ltd. Full time

    Job Title Technical Engineer - Entry Level Job Type Full-Time Location Gandhinagar Gujarat Experience Fresher Location Preference Candidates from Gandhinagar Gujarat or nearbyareas preferred Key Responsibilities Support data collection Technical analysis and performance tracking of key processes Support internal audits and document control processes Basic...

  • SQL Technical Support

    12 hours ago

    Gandhinagar, India VARITE INC Full time

    Job Title : SQL Technical Support Location : PAN India Experience Required : 6+ Year(s) CTC Range : 11 LPA Shift: Pacific Time Zone Work Mode: Remote Position Type: Contract Openings: 1 Company Name: VARITE INDIA PRIVATE LIMITED About The Client: An American software, hardware, and services technology company. It also does hardware development of global...

  • Technical & Analytical Engineer (PCB)

    5 days ago

    Gandhinagar, Gujarat, India BLG Electronics Ltd. Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Title: Technical Engineer – Entry LevelLocation: Gandhinagar, Gujarat (Nearby candidates preferred)Experience: FresherResponsibilities:Assist in data collection, technical analysis & auditsApply basic process & quality knowledgeSupport machine setup and ensure it runs properlyCheck and set machine parameters as per standardsQualifications:B.Sc / M.Sc...

  • IT Support Executive

    2 weeks ago

    Gandhinagar, India agrovikas agritech pvt ltd Full time

    **IT Support Executive** **Job Summary** The IT Support Executive is responsible for ensuring the smooth operation of the organization's IT systems and providing technical support to end-users, with a primary focus on Asterisk and Dialer server management. This role involves troubleshooting hardware and software issues, managing network infrastructure, and...

  • Desktop Support Trainee

    1 week ago

    Gandhinagar, India Team Computers Pvt Ltd Full time

    Payroll Company: Team Computers Client organization: LIC Designation: Desktop support Engineer / Trainee **Location**:Thane** **"Salary: upto 10K Monthly CTC ( Not in Hand)"** **Experience: 0 to 1 years** **Interview Round: Telephonic** **Skills Required: Hardware & Software troubleshooting, LAN, WAN Configuration.** **Job description** **Roles and...