Walk-in Drive

5 days ago

India HCLTech Full time

HCLTECH Mega Walk-in Drive - International Banking Voice Process 📅 Walk-in Drive Details: 📍 Location: HCL Technologies-AMB 6, South Phase, Ambattur Industrial Estate, 8, Madras ,Thiruvallur High Rd, Ambattur, Chennai, Tamil Nadu 600076. Work Location : Sandhya Infocity - Navalur 🗓 Date: 06th November 2025. Time: 12:00 PM - 3:00 PM Contact HR : Sanjay/Judith Job Title: Client Support Specialist – UK Client Services (Voice Process) Job Summary: We are seeking enthusiastic and articulate professionals to join our on-site Client Support Services Team in Navalur, Chennai. This role involves providing voice-based support to UK-based clients, ensuring timely and effective resolution of service-related queries. The ideal candidate will have 1–2 years of experience in international calling, specifically supporting UK clients. Key Responsibilities: - Manage inbound and outbound voice interactions with UK clients in a professional and courteous manner. - Address client issues related to services, transactions, or operational concerns. - Maintain detailed and accurate records of all client interactions using CRM tools. - Escalate unresolved issues to internal teams and ensure timely follow-up. - Collaborate with internal departments to enhance client satisfaction and service delivery. - Ensure compliance with UK data protection and service standards. Required Skills and Experience: - 1–2 years of experience in international voice-based client support, preferably with UK clients. - Excellent spoken English with a neutral or UK-accented tone. - Strong interpersonal, communication, and problem-solving skills. - Familiarity with CRM platforms such as Salesforce, Zendesk, or similar. - Willingness to work full-time from the Navalur, Chennai office (no hybrid/remote option). Preferred Qualifications: - Bachelor's degree in any discipline. - Certifications in client service or voice process operations are a plus. - Understanding of UK business culture and client expectations.

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