Technical Services Manager

Sprinklr is a leading enterprise software company for all customer-facing functions With advanced AI Sprinklr s unified customer experience management Unified-CXM platform helps companies deliver human experiences to every customer every time across any modern channel Headquartered in New York City with employees around the world Sprinklr works with more than 1 000 of the world s most valuable enterprises global brands like Microsoft P G Samsung and more than 50 of the Fortune 100 Key Responsibilities Project Delivery Management Engage early in new projects with customer and internal leaders to ensure clarity on goals timelines and deliverables Review and validate Technical Services TS Statements of Work SOW proactively identifying scope misalignments and driving resolution Oversee project resource allocation to ensure appropriate staffing and capacity planning Conduct weekly team and project meetings to track progress resolve blockers and ensure alignment with customer objectives Validate project timelines against TS scope and commitments ensuring risks are escalated and managed effectively Maintain and update Asana or equivalent for project and resource management ensuring accuracy and visibility across teams Confirm resource assignments and highlight any limitations of scope or capacity to stakeholders Team Leadership Development Manage and mentor Technical Services team members providing both guidance and direction Track performance goals conduct regular reviews and foster professional growth and development Promote a culture of accountability collaboration and innovation within the Technical Services team Provide leadership in complex customer engagements guiding the team through technical and organizational challenges Cross-Functional Collaboration Strategy Partner with Professional Services leadership to drive regional strategies and ensure consistent delivery practices Work with cross-functional leaders e g Sales Customer Success Product Engineering to align on customer priorities and ensure cohesive project rollouts Influence and unify stakeholders across levels of the organization to drive scalable business outcomes Thought Leadership Customer Engagement Participate in workshops executive meetings and technical deep dives to build strong cross functional relationships Stay current with company solutions industry trends and emerging technologies to drive innovation in customer engagements Qualifications Experience 3 years managerial experience in leading enterprise technical resources within Professional Services setting in a SaaS environment 5 years of technical implementation solutioning experience in areas such APIs integrations enterprise platforms or solution architecture Bachelor s degree in computer science related field Ability to work independently and as a member of a team while leading mentoring Strong stakeholder management and cross-functional collaboration abilities Excellent communication presentation and interpersonal skills Fluency in English Understanding of data storage technologies databases Ex- MongoDB MySQL Experience in troubleshooting technical issues via Graylogs Kibana Working knowledge of at least one object-oriented programming language such as Java Groovy JavaScript Node js Python Familiarity with project resource management tools e g Asana Jira Financial Force Rocketlane Why You ll Love Sprinklr We re committed to creating a culture where you feel like you belong are happier today than you were yesterday and your contributions matter At Sprinklr we passionately genuinely care For full-time employees we provide a range of comprehensive health plans leading well-being programs and financial protection for you and your family through a range of global and localized plans throughout the world For more information on Sprinklr Benefits around the world head to to browse our country-specific benefits guides We focus on our mission We founded Sprinklr with one mission to enable every organization on the planet to make their customers happier Our vision is to be the world s most loved enterprise software company ever We believe in our product Sprinklr was built from the ground up to enable a brand s digital transformation Its platform provides every customer-facing team with the ability to reach engage and listen to customers around the world At Sprinklr we have many of the world s largest brands as our clients and our employees have the opportunity to work closely alongside them We invest in our people At Sprinklr we believe every human has the potential to be amazing We empower each Sprinklrite in the journey toward achieving their personal and professional best For wellbeing this includes daily meditation breaks and virtual fitness We have continuous learning opportunities available with LinkedIn Learning and more EEO - Our philosophy Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender race ethnicity age and lifestyle preference among others We value and celebrate diversity and fervently believe every employee matters and should be respected and heard We believe we are stronger when we belong because collectively we re more innovative creative and successful Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or Veteran status See also Sprinklr s EEO Policy and EEO is the Law Warning about Recruiting Scams Please be vigilant for recruiting scams impersonating Sprinklr Sprinklr will never ask you for money to pay for equipment or for unnecessary personal information during the interview process Sprinklr will also never pay in Bitcoin or send email communications from our executives Please the Federal Trade Commission s advice to avoid these types of scams If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr please do not engage and block their email or phone number immediately