Credit & Collections Specialist

Job Description An Amazing Career Opportunity for Credit & Collections Specialist Location: Bangalore, India| Job ID: 42243 Profile Summary: The Credit & Collections Specialist will manage HID India's day-to-day Accounts Receivable operations, including generating e-invoices and IRNs, posting payments, reconciling accounts, and maintaining customer records. The role involves proactively following up on overdue payments, resolving customer disputes, and supporting month-end closing and reporting activities. The specialist will ensure compliance with GST and e-invoicing requirements, as well as the company's internal control, credit, and collections policies, while providing accurate data for audits. The role also supports process improvements and automation initiatives, requiring strong analytical skills, attention to detail, and the ability to manage multiple priorities efficiently. Who are we HID powers the trusted identities of the world's people, places, and things, allowing people to transact safely, work productively and travel freely. We are a high-tech software company headquartered in Austin, TX, with over 4,000 worldwide employees. Check us out: www.hidglobal.com and https://youtu.be/23km5H4K9Eo LinkedIn: www.linkedin.com/company/hidglobal/mycompany/ About HID Global, Bangalore At HID Global, we are a bunch of passionate Engineers working on a product that helps integrating multiple physical access controls and logical access systems for Identities. Our product provides a common way of provisioning cards and access to identities across the organisation. We work on exciting integration and design problems using latest Microsoft Technologies in an inclusive environment. It is a great place to make a career, learn and have fun.We develop best-in-class access control and authentication solutions that help governments and organizations stay ahead of an ever-changing threat landscape. Most of our products are supported on both on premise and cloud environments. Our products protect more than 85 million user identities and issued more than 50 million credentials to date. It is a great place to become security domain expert and work on latest technologies. Duties and Responsibilities include the following. Other duties may be assigned - Generate daily IRNs (Invoice Reference Numbers) and e-Way Bills for all sales invoices through the Invoice Registration Portal (IRP) using ClearTax (GSP). - Issue IRN invoices to customers daily via email and upload to customer-specific portals where required. - Update customer master data by processing onboarding requests, modifying billing and contact details, and deactivating inactive accounts as approved by the AR Manager. - Monitor open receivables and perform collection follow-ups via phone and email. - Identify slow-paying or delinquent customers and escalate issues to management with recommendations. - Post receipt entries accurately in the ERP system daily. - Reconcile payments against invoices and clear short payments or deductions. - Assist in month-end closing activities, including AR journal entries (provisions for doubtful debts, credit notes, forex revaluation), preparing AR aging reports, DSO calculations, collection forecasts, and reconciling AR sub-ledger with the general ledger. - Prepare and share customer ledgers, confirmations, and AR schedules for statutory, internal, and tax audits. - Respond to audit queries related to revenue, debtors, and GST documentation. - Support automation and process improvement initiatives within AR. - Ensure compliance with company accounting policies, credit policies, GST laws, and e-invoicing guidelines. - Maintain audit trails and adequate documentation for all AR activities. Education and/or Experience: - Graduation / Post Graduation in Commerce. - 35 years of experience in Accounts Receivable, Collections, Dispute Management, Customer Care, or other customer-facing roles. - Strong written and verbal communication skills, both internal and external. - Typing skills (preferably with a completed junior certification). - Strong initiative and ability to self-start. - Ability to develop creative solutions and process improvements. - Ability to work effectively in ambiguous or dynamic environments. - Proven ability to meet tight deadlines and prioritize tasks. - Advanced proficiency in Microsoft Excel; experience with ERP systems (Oracle/SAP) preferred. Why apply - Empowerment: You'll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don't need to check all the boxes. If you have most of the skills and experience, we want you to apply. - Innovation: You embrace challenges and want to drive change. We are open to ideas, including flexible work arrangements, job sharing or part-time job seekers. - Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted. This opportunity may be open to flexible working arrangements. HID is an Equal Opportunity/Affirmative Action Employer Minority/Female/Disability/Veteran/Gender Identity/Sexual Orientation. We make it easier for people to get where they want to go On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something. HID technology is behind billions of interactions, in more than 100 countries. We help you create a verified, trusted identity that can get you where you need to go without having to think about it. When you join our HID team, you'll also be part of the ASSA ABLOY Group, the global leader in access solutions. You'll have 63,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences.