Inside Sales Manager

Job Description About the Client: One of our client, who is a modern visitor management platform helping organizations create secure, seamless, and delightful front-desk experiences for employees, visitors, contractors, and guests. We work with businesses across North America and globally to streamline check-ins, improve security & compliance, and elevate workplace experiences with a simple, powerful SaaS product. Role Overview: We are looking for an Inside Sales Manager (North America) based in India who will own the sales pipeline, lead demos, and drive conversions across the US and Canada. This is a player-coach role: you'll be an individual contributor closing deals while also helping shape our sales processes and, over time, mentoring junior team members. You will work North America hours and interact directly with decision-makers (Founders, Workplace/Facilities Leaders, HR, IT, Admin, Security) at SMBs and mid-market/enterprise companies across North America. Key Responsibilities: 1. New Business Development & Pipeline Management: - Own the end-to-end sales cycle for inbound and qualified outbound leads in the North American market. - Qualify leads using structured discovery (business needs, decision process, budget, timeline, stakeholders). - Maintain a clean, accurate sales pipeline in the CRM with clear stages, notes, and next steps. - Proactively follow up with prospects via email, calls, and LinkedIn to move opportunities forward. 2. Product Demos & Consultative Selling: - Run high-impact product demos tailored to each prospect's use case (visitor management, front desk operations, multi-location sites, security, compliance, etc.). - Understand customer pain points deeply and translate Visitly's capabilities into clear ROI and business value. - Advise prospects on best practices for implementing visitor management across one or multiple locations. - Confidently handle objections (pricing, integrations, security, competition, internal priorities, timing). 3. Deal Management & Closing - Prepare and present proposals, quotes, and commercial terms aligned with Visitly's pricing strategy. - Negotiate and close deals while maintaining healthy unit economics and customer satisfaction. - Collaborate with the founder/leadership team on strategic, larger, or complex opportunities. - Ensure a smooth handover to onboarding / customer success and stay close for early-stage expansion opportunities. 4. Sales Leadership & Process Building - Help build and refine sales playbooks, call scripts, email cadences, and qualification frameworks. - Provide feedback to marketing about lead quality, messaging, and campaigns targeting North America. - Work closely with the product management team to share use cases, feature gaps, and customer requests from the field. - Over time, mentor and support junior SDRs / inside sales reps as the team expands. 5. Market & Customer Insight - Track competitor offerings in the visitor management / workplace experience / security space in North America. - Share structured insights from discovery calls and demos to inform GTM strategy and product roadmap. - Act as the voice of the North American customer internally, especially regarding buying behavior and expectations. Key Requirements: - 35 years of B2B sales experience in SaaS or software (Inside Sales / Account Executive / SDR-to-AE with strong performance). - Proven track record of hitting or exceeding quotas in a revenue-carrying role. - Prior experience selling to North American (US and/or Canadian) customers is strongly preferred. - Excellent spoken and written English with a neutral/clear accent; comfortable leading Zoom calls and demos with senior business stakeholders. - Strong presentation, discovery, and storytelling skills able to turn a product demo into a compelling business case. - Hands-on experience with CRM tools (HubSpot, Pipedrive, Salesforce, or similar) and basic sales reporting. - Comfortable working North America time zones (e.g., late afternoon to midnight/early morning IST or similar schedule). - High ownership and accountability: you manage your pipeline, follow-ups, and targets like an owner. - Ability to thrive in a fast-paced startup environment adaptable, resourceful, and comfortable with change and ambiguity. Nice to Have: - Experience selling HRTech, Workplace, Facilities, Security, or IT tools. - Background selling to multi-location businesses (offices, campuses, retail, warehouses, manufacturing, etc.). - Familiarity with visitor management, access control, or workplace experience tools. - Experience setting up or improving inside sales processes and cadences for North American markets. What We Offer: - Opportunity to lead and grow North America sales at a high-potential SaaS company. - Direct access to and collaboration with the founder/leadership team. - Competitive compensation with performance-based incentives / commissions. - High ownership, autonomy, and a clear path to grow into Senior Inside Sales Manager / Sales Manager North America / Head of Sales (North America) as we scale.