[Urgent] L1 Support
3 weeks ago
Job Description We are seeking an experienced L1 Support (Technical Service Desk) professional to join KVC Consultants Ltd, a leading IT sector company. In this role, you will be the first point of contact for clients, providing technical assistance via inbound calls, emails, and chat. Your expertise in troubleshooting software and hardware issues, along with strong communication and customer handling skills, will be crucial in achieving First Contact Resolution and ensuring excellent customer service. Roles and Responsibilities: - Answer phone calls, emails, and chat messages from clients regarding technical issues. - Troubleshoot software and hardware problems, aiming for First Contact Resolution (FCR). - Escalate complex issues to the appropriate team members seamlessly. - Document all customer interactions thoroughly in the ticketing system. - Stay up-to-date on the latest technical developments and product information. - Provide excellent customer service, ensuring client satisfaction. Skills Requirement: - Minimum 2 years of experienced Customer & Technical Support (Inbound calls / FCR - First Contact Resolution). - Experience in Voice and Email Support for US clients. - Strong customer service and handling skills. - Excellent written and verbal communication skills (Language/Grammar Proficiency). - Ability to work independently and as part of a team. - Proficiency in Microsoft Office Suite. - Familiarity with the ServiceNow Ticketing tool. - Knowledge of common technical troubleshooting tools and techniques. - Knowledge of ITIL Framework is required. QUALIFICATION: - Bachelor's degree or equivalent practical experience.
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L1 Support
1 week ago
Hyderabad, Telangana, India Orcapod Consulting Services Full time ₹ 4,00,000 - ₹ 6,00,000 per yearLocation: HyderabadHiring for L1 SupportMust haveExcellent Communication SkillsSuitable candidates can Forward updated CV to Should be Ready for F2F
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L1 Support Engineer
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Bengaluru, Hyderabad, Pune, India White Horse Manpower Consultancy Full time ₹ 4,00,000 - ₹ 8,00,000 per yearL1 Support Engineers with expertise in Windows Desktop Support strong communication skills for voice-based support. Troubleshooting hardware/software issues, resolving end-user queries, providing remote/onsite technical assistance in IT Company Required Candidate profileProvide L1 voice-based technical support for Windows desktops, laptops, and...
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L1 Support Engineer
1 week ago
Hyderabad, Telangana, India Visionyle Solutions Private Limited Full time ₹ 3,00,000 - ₹ 9,00,000 per yearL1 Support Engineer As an L1 Support Engineer, you will be the first point of contact for clients and end-users, handling incidents, service requests, and alerts while ensuring smooth IT operations. Experience: 1- 3 years Interview Mode: F2F Notice Period: Immediate - 30 days Share your updated resume now.
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L1 Support
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Bengaluru, Karnataka, India Tarento Technologies Pvt. Ltd. Full time ₹ 2,00,000 - ₹ 6,00,000 per yearAbout Tarento:Tarento is a fast-growing technology consulting company headquartered in Stockholm, with a strong presence in India and clients across the globe. We specialize in digital transformation, product engineering, and enterprise solutions, working across diverse industries including retail, manufacturing, and healthcare. Our teams combine Nordic...
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Flexcube Support
1 day ago
Hyderabad, India Clover Infotech Private Limited Full timeShould have 1 -2 years of experience in FCR and FCC Application Logging of new incident tickets service requests in IT helpdesk tool for issues reported through call or email Monitoring of tickets logged through ticketing tool First Point of Contact and entry point for Business User’s Incidents and Service Requests Monitoring of mass incident tickets and...
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L1 Technical Support
1 week ago
Bangalore Rural, Bengaluru, India Skillmine Technology Full time ₹ 3,00,000 - ₹ 4,50,000 per yearL1 Technical Support professional to provide first-level technical assistance to end-users.2.You will be the first point of contact for resolving IT-related issues via calls, emails, or tickets. Experience in supporting international clients Required Candidate profile2+ years of experience in L1 Technical Support.Excellent spoken and written English...
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L1 & L2 Support
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Bengaluru, Karnataka, India Vimerse Infotech Full time ₹ 4,00,000 - ₹ 6,00,000 per yearJob Role:-L1 & L2 Support Location:-(Bangalore, Noida, Pune, Mumbai, Hyderabad) Exp:- 1-2 yrs Work Mode:- Remote Shift Timing:-6:30 PM to 3:30 PM Roles & Responsibility:- Mac, Windows Application Troubleshooting Remote - With good connectivity and power back-up and availability for calls Key Responsibilities:L1 Support:Provide first-line support for issues...
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L1 Support Engineer
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Hyderabad, Telangana, India Centroid Systems Full time ₹ 4,00,000 - ₹ 8,00,000 per yearL1 Support Engineer - Full time Responsibilities:1.Basic concepts of Database Management.2.Understanding of ERP Architecture, PL/SQL, Python 3.Good Analytical skills and Problem Solving Skills .4.Basic Linux skills to support Oracle environments .5.Basic concepts of Cloud computing . Required Skills:1.Good knowledge of DBMS concepts. 2.Should...
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L1 Support
1 week ago
Bengaluru, Karnataka, India Atyati Technologies Full time ₹ 3,00,000 - ₹ 4,50,000 per yearJob Title: L1 Support - Technical Associate Openings: 2Requirements:LanguagesOdia + Bengali + EnglishEducation: B.A. / B.ComSkills: Basic computer knowledge, good communication skillsExperience: FreshersJob Location: BangaloreWork Mode: Work from OfficeKey Responsibilities:Provide first-level technical support to customers via phone, email, and chat in the...
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L1 Support
1 week ago
Bengaluru, Karnataka, India Atyati Technologies Full time ₹ 3,00,000 - ₹ 4,50,000 per yearJob Title: L1 Support - Technical AssociateOpenings: 2Requirements:LanguagesTelugu + Kannada + EnglishEducation: B.A. / B.ComSkills: Basic computer knowledge, good communication skillsExperience: FreshersJob Location: BangaloreWork Mode: Work from OfficeKey Responsibilities:Provide first-level technical support to customers via phone, email, and chat in the...