Ref41702m- Program Analyst – It, It Support, 1 To 2 Yrs Experience, Bangalore Location

3 weeks ago

Bengaluru, Karnataka, India WNS Global Services Full time

Company DescriptionWNS Holdings Limited NYSE WNS is a leading Business Process Management BPM company We combine our deep industry knowledge with technology and analytics expertise to co-create innovative digital-led transformational solutions with clients across 10 industries We enable businesses in Travel Insurance Banking and Financial Services Manufacturing Retail and Consumer Packaged Goods Shipping and Logistics Healthcare and Utilities to re-imagine their digital future and transform their outcomes with operational excellence We deliver an entire spectrum of BPM services in finance and accounting procurement customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client We co-create and execute the future vision of 400 clients with the help of our 44 000 employees Have close working relationships with IT support teams IT service management business and IT security teams to ensure prompt and appropriate management of user access requests and incidents Process clients requests in line with the organizations security policies existing mainframe access control lists Display the highest standards of professionalism email etiquette and ownership in handling each request and driving it to resolution Display a team-spirit and work in cohesion to effectively manage requests and sub-tasks Manage Deliverables for Voice and Chat support Access provision on systems within the scope of Offshore team Routing requests to resolution groups when incidents are not within the scope of the offshore team Monitoring the status and progress toward resolution of all open incidents Provision of access as per user requirement Keeping requestors informed on progress made Assignment of the incidents escalating the process related matters if necessary Co-ordination with other support teams and closure Communicate with Aviva employees including contractors vendors via telephone email and other electronic communications regarding requests their resolution Coalesce with sister departments to lend completeness to a request while retaining ownership of the request and being the face of AVIVA IT division to the employee QualificationsGraduates Only

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