System Support Analyst

Company Description

Version 1 has celebrated over 28 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We're also an award-winning employer reflecting how employees are at the heart of Version 1.

We've been awarded: Innovation Partner of the Year Winner 2023 Oracle EMEA Partner Awards, Global Microsoft Modernising Applications Partner of the Year Award 2023, AWS Collaboration Partner of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023.

As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We're focused on our core values; using these we've seen significant growth across our practices and our Digital, Data and Cloud team is preparing for the next phase of expansion. This creates new opportunities for driven and skilled individuals to join one of the fastest-growing consultancies globally.

Job Description

Role Overview

We are looking for a System Support Analyst to join our Bangalore team. This role is critical in delivering high-quality support across enterprise systems and business processes. You'll work in a dynamic environment, collaborating with cross-functional teams, managing support operations, and driving continuous service improvement.

Key Responsibilities

• Triage and manage support tickets, ensuring timely resolution and clear stakeholder communication.
• Set up and maintain project configurations based on commercial documentation.
• Support month-end activities including checks, timesheet compliance, and internal tool management.
• Monitor and maintain data quality across integrated systems.
• Administer contract management systems and track key performance indicators (KPIs).
• Create and maintain Knowledge Base (KB) articles to support internal documentation and self-service.
• Identify and implement process and system improvements to enhance support delivery.
• Collaborate with internal teams to ensure system changes align with business workflows.
• Conduct review calls and prepare reports highlighting support metrics and improvement actions.

Preferred Skills & Tools

• Strong understanding of ITIL practices and service management.
• Experience working with enterprise systems such as Oracle, Workday, Salesforce, ServiceNow.
• Familiarity with ticketing tools, CRM, and ERP systems is a plus.
• Must have excellent communication skills, both written and verbal.
• Strong troubleshooting and stakeholder management capabilities.
• Should be able to work in rotational shifts in a 18x5 environment to ensure complete coverage and timely support.

Qualifications

• 4–5 years of experience in system support roles within MNCs.
• Proven ability to manage time-sensitive and business-critical support issues.
• Strong analytical thinking and attention to detail.
• Experience with service management tools and support operations.

Additional Information

At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their well-being, professional growth, and financial stability.

One of our standout advantages is the ability to work with a hybrid schedule along with business travel, allowing our employees to strike a balance between work and life. We also offer a range of tech-related benefits, including an innovative Tech Scheme to help keep our team members up-to-date with the latest technology.

We prioritise the health and safety of our employees, providing private medical and life insurance coverage, as well as free eye tests and contributions towards glasses. Our team members can also stay ahead of the curve with incentivized certifications and accreditations, including AWS, Microsoft, Oracle, and Red Hat.

Our employee-designed Profit Share scheme divides a portion of our company's profits each quarter amongst employees. We are dedicated to helping our employees reach their full potential, offering Pathways Career Development Quarterly, a programme designed to support professional growth.