Sales Analyst

4 hours ago

Bengaluru, Karnataka, India Connectivity IT Services Full time ₹ 5,00,000 - ₹ 12,00,000 per year

IT Sales Operations Executive / Analyst

About the Role

We are seeking a detail-oriented and analytical IT Sales Operations Executive / Analyst to join our team in Bangalore and Gurugram. The ideal candidate will be responsible for optimising sales processes, managing CRM systems, analysing sales performance, and enabling cross-functional collaboration to drive efficiency and growth.

Key Responsibilities

1. Sales Process Optimisation

Collaborate with cross-functional teams (Finance, Sales, Accounting, etc.) to align operations with business objectives.

  • Analyse operational data and performance metrics to identify bottlenecks and inefficiencies.
  • Develop and implement process improvement initiatives to enhance productivity.
  • Support business planning and forecasting for operational activities.
  • Act as a consultant and advisor to operational leaders by providing insights and recommendations.
  • Manage and track key operational projects with timely delivery and stakeholder updates.
  • Drive change management initiatives for new systems and processes.
  • Ensure compliance with company policies, industry regulations, and quality standards.
  • Facilitate effective communication between business units and operations teams.
  • Provide training and support to operations staff on tools and processes.
  • Ensure accurate and timely sales reporting.

2. Data Analysis & Reporting

  • Track sales KPIs and performance metrics.
  • Prepare sales forecasts, dashboards, and pipeline reports using ISC tools.
  • Provide insights on ISC opportunities (Signing and Revenue) to improve sales strategies.
  • Regularly audit and clean CRM/sales databases to maintain accuracy.
  • Implement data validation rules to ensure error-free entries.

3. Sales Enablement

  • Ensure the sales team has access to the right tools, training, and resources.
  • Coordinate with global marketing for collateral, presentations, and sales kits.

4. CRM Management

  • Maintain clean and up-to-date CRM data (ISC).
  • Support CRM customization and provide user training.
  • Manage large volumes of sales, lead, and customer data across CRM, Excel, and BI tools.
  • Build and maintain dashboards and reports using Excel, Power BI, or Tableau.
  • Maintain back end of sales tools to ensure error-free, high-volume data handling.

5. Pricing & Quoting Support

Assist the sales team with pricing strategies and quote generation.

6. Cross-functional Collaboration

  • Act as a bridge between Sales, Marketing, Finance, and IT.
  • Support implementation of new sales technologies and tools.

7. Data Security & Compliance

  • Ensure compliance with data protection regulations (e.g., GDPR, CCPA).
  • Manage user access and permissions within sales tools.

Skills Required

  • Strong understanding of sales processes and tools (CRM, BI tools).
  • Analytical and data-driven mindset.
  • Proficiency in Excel, PowerPoint, and data visualisation tools.
  • Excellent communication and coordination skills.
  • Familiarity with IT services/products (preferred but not mandatory).

Preferred Qualifications

  • Bachelor's degree in Business, IT, or a related field.
  • 2–5 years of experience in Sales Operations, preferably in IT/Tech.
  • Certification in Salesforce or other CRM tools (a plus).

Location: Bangalore & Gurugram

Employment Type: Full-time

Experience Level: 2–5 years

For more career opportunities, visit:
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