Executive/manager - Client Relationship - Real Estate (2-5 Yrs) Mumbai (after-sales/customer Service)

4 weeks ago


Mumbai, Maharashtra, India RAJ ENTERPRISE Full time

Functional Area Real EstateLocation- ChemburWorking- 6 days working 1 rotational week offKeywords grievances Real Estate residential RERA guidelines CRM sales real estate salesKey Responsibilities - Handle and resolve customer complaints related to real estate projects - Maintain accurate records of grievances and follow-up actions - Coordinate with internal departments sales legal CRM projects etc for timely resolution - Ensure all customer concerns are addressed as per company policy and RERA guidelines - Provide regular updates to customers on the status of their issues - Analyze recurring issues and recommend process improvements - Support in possession and handover processes ensuring customer satisfaction Requirements Key Skills - Strong communication and interpersonal skills- Conflict resolution and negotiation abilities- Customer-centric mindset- Familiarity with real estate processes and documentation- Knowledge of CRM tools and grievance redressal systems- Understanding of RERA guidelines is a plus ref updazz com



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