Senior Product Manager, Freight Forwarding Services

Senior Product Manager Freight Forwarding Operating System Role Overview We are seeking a seasoned Product Manager to lead the development of our end-to-end supply chain operating system The ideal candidate will possess a strong product management background and a deep understanding of the freight forwarding industry You ll be responsible for defining the product vision strategy and roadmap ensuring we build a platform that empowers our customers to make better faster supply chain decisions with confidence Responsibilities Define and drive the product strategy for our end-to-end supply chain operating system This includes platform-level UX customer-facing intelligence layers application modules workflow orchestration and LLM-powered experiences with a specific focus on modules related to shipment management customs brokerage and financial settlement Gather insights through direct engagement with external users to inform feature development and prioritization including understanding customer needs around consolidation strategies insurance and compliance Develop and own the product roadmap prioritizing high-impact features and enhancements that streamline the end-to-end shipment lifecycle management ensuring clarity on what gets built and why Work closely with engineering teams to translate requirements into scalable technically feasible solutions Stay ahead of emerging trends in user experience decision automation applied AI LLMs and intelligent workflow platforms Ensure the freight forwarding platform delivers an intelligent usable and responsive experience that empowers customers to make better faster supply chain decisions with confidence by providing a clear real-time view of shipments across multiple modes and carriers allowing customers to easily track trace and manage exceptions Requirements 7 years of product management experience with a strong track record of delivering complex enterprise SaaS or AI-powered platforms with consumer-grade UX Experience in international freight forwarding operations including a strong understanding of core workflows like quoting booking documentation e g bills of lading commercial invoices customs clearance and tracking Ability to work closely with engineers understanding trade-offs in scalability performance and data architecture Ability to work with Design and strong UX intuition when designing interfaces for supply chain users of varying technical expertise including freight forwarder agents operations coordinators and customs brokers Strong communicator who can translate technical complexity into clear compelling narratives for stakeholders Deep knowledge of multi-modal transportation ocean air rail and trucking and how various factors like transit time cost and service reliability affect carrier selection Desired Qualifications Experience in supply chain or operational decision systems specifically within the logistics or freight forwarding space Familiarity with freight forwarding software transportation management systems TMS or other enterprise platforms used by logistics professionals Knowledge of international trade regulations and compliance standards About Wayfair Inc Wayfair is one of the world s largest online destinations for the home Whether you work in our global headquarters in Boston or in our warehouses or offices throughout the world we re reinventing the way people shop for their homes Through our commitment to industry-leading technology and creative problem-solving we are confident that Wayfair will be home to the most rewarding work of your career If you re looking for rapid growth constant learning and dynamic challenges then you ll find that amazing career opportunities are knocking No matter who you are Wayfair is a place you can call home We re a community of innovators risk-takers and trailblazers who celebrate our differences and know that our unique perspectives make us stronger smarter and well-positioned for success We value and rely on the collective voices of our employees customers community and suppliers to help guide us as we build a better Wayfair - and world - for all Every voice every perspective matters That s why we re proud to be an equal opportunity employer We do not discriminate on the basis of race color ethnicity ancestry religion sex national origin sexual orientation age citizenship status marital status disability gender identity gender expression veteran status genetic information or any other legally protected characteristic Your personal data is processed in accordance with our Candidate Privacy Notice If you have any questions or wish to exercise your rights under applicable privacy and data protection laws please contact us at