Training Support Specialist

2 days ago

Mumbai, Maharashtra, India Indovision Services Full time
Job Description

Position Summary

The Training Support Specialist will design and deliver training programs for Samsung in-house staff and SOLPAR Crew. This role ensures proper knowledge transfer for LTE/NR hardware installation, quality assurance, and operational processes while providing first-level field support. The specialist will work with Circle leadership and NHQ teams to identify skill gaps, develop e-learning modules, and create training manuals to enhance project execution.

Key Responsibilities

Training Delivery:

- Conduct technical training sessions for Samsung teams, in-house staff, and SOLPAR Crew.
- Provide specialized training on:
- LTE hardware installation and RFE-1
- Quality assurance and ATP processes
- EMF, SCFT, and CLOT modules
- eNodeB integration
- Train Circle Warehouse teams on relevant processes.

Field Support Quality Assurance:

- Offer first-level support for alarm rectification and on-the-job training.
- Assist site audit teams in maintaining zero-punch-point sites.

Skills Assessment Development:

- Identify training needs through discussions with teams.
- Conduct training sessions on installation issues and troubleshooting.
- Develop e-learning modules for project requirements.

Reporting Monitoring:

- Maintain daily, weekly, and monthly training reports.
- Generate quality reports and implement training to reduce gaps.

Special Assignments Cross-functional Support:

- Handle special projects as assigned by NHQ or Circle teams.
- Support training in other circles when needed.

Key Skills Competencies

- Expertise in LTE/NR hardware installation, RFE-1, and quality processes.
- Strong understanding of EMF, SCFT, and CLOT frameworks.
- Ability to develop training materials and e-learning content.
- Excellent communication and facilitation skills.
- Strong analytical and problem-solving abilities.
- Hands-on experience in field operations and quality assurance.

Qualifications Experience

- Bachelor s/Diploma in Engineering, Telecommunications, or related field.
- Minimum 2 years of Telecom experience.
- At least 6 months of experience in technical training.
- Familiarity with telecom installation, RF standards, and site quality processes.
- Strong background in field support and troubleshooting.

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