Process Associate

2 days ago

Jaipur, India Genpact Full time

Job Description Inviting applications for the role of a Process Associate - (Commercial Leasing & Lending) We are looking for professionals with OTC demonstrated ability who have worked on SAP ERP- preferably in collections management and have a good understanding of upstream and downstream of Collection/Exceptions Responsibilities .Premium application, reinstatement, renewal of payment received from policy holders .Backdate and cancellation of polices in case of payment made by policy holder get bounce .Respond to email /phone queries related to disputed cases .Research and analyze the disputes/deductions in ERP .Follow-up with various departments to get supporting documents/ info for dispute/deductions /resolution .See opportunities and recommend solutions for process and automation improvements .Daily reporting of individual portfolios to track and monitor the past dues and pending items .Implement strategy to reduce turnaround time on Research and resolving issues in a manner to expedite all cases in order to avoid any adverse customer impact .Work as a teammate to process any adhoc request in a timely manner. .Deliver quality customer service by researching and responding to all internal & external partners inquiries quickly, effectively and professionally. .Call out problems to senior staff members and or management as appropriate. Qualifications we seek in you Minimum qualifications .B.Com .Freshers are eligible .Excellent English interpersonal skills Preferred Experience .Prior cash application experience .MS Excel knowledge - - - - -

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