Customer Relations Specialist

11 hours ago

Kollam KL IN Jeelife International Pvt Ltd Full time

Job Summary The Customer Relations Executive will be responsible for managing customer interactions ensuring excellent service delivery and maintaining positive long-term relationships with clients This role involves handling inquiries resolving issues efficiently and ensuring overall customer satisfaction in alignment with company policies and values Key Responsibilities Handle customer inquiries via phone email and in person in a professional manner Resolve complaints and provide appropriate solutions within agreed timelines Maintain accurate customer records and update databases as required Follow up with customers to ensure resolution and satisfaction Build and maintain strong client relationships to encourage repeat business Coordinate with internal departments Sales Operations Finance etc to address customer needs Prepare and maintain reports on customer interactions feedback and trends Contribute to improving service processes and customer experience Support in after-sales service and ensure timely delivery of commitments Key Skills Competencies Excellent communication and interpersonal skills Strong problem-solving and conflict-resolution abilities Ability to multitask and work under pressure Positive attitude with a customer-first mindset Good organizational and time-management skills Proficiency in MS Office and CRM software preferred Qualifications Bachelor s degree in Business Administration Marketing or a related field Proven experience 1-3 years in customer service sales support or client relations Freshers with strong communication skills may also be considered Job Types Full-time Permanent Pay 15 000 00 - 21 000 00 per month Work Location In person

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