Area Manager

3 days ago

Jaipur, Rajasthan, India TATA CAPITAL Full time

Degree Level Bachelor s Degree Key Responsibilities 1 Portfolio Management Manage the Bkt 1 to Bkt 3 collection portfolio for Motor Finance in the assigned area Monitor delinquency trends flow rates and roll forwards Ensure daily follow-ups field collections and customer engagement are happening effectively 2 Team Leadership Manage and guide a team of Collection Executives Agencies Set performance benchmarks and review field performance through regular meetings Ensure adequate manpower and training for collection field staff 3 Agency Vendor Management Handle empanelment onboarding and performance tracking of collection agencies Conduct monthly agency audits and compliance checks Resolve escalations and disputes between agency and customers 4 Customer Interaction Resolution Ensure timely customer outreach for repayments Resolve disputes and concerns that may lead to non-payment Escalate high-risk or sensitive cases as needed 5 Compliance Risk Ensure collections are conducted within RBI and company guidelines Monitor and report any unethical behavior or deviation from SOPs Maintain accurate MIS and field activity logs 6 Performance Metrics Recovery rate bucket-wise Flow rate Bkt 1 Bkt 2 etc Resolution rate within TAT Agency performance scores Compliance and audit scores Key Skills Competencies Strong understanding of retail lending and collections especially Motor Finance Experience in managing early bucket collections Bkt 1 to 3 Good interpersonal and negotiation skills Knowledge of local geography and customer profile Ability to manage teams and external vendors effectively Analytical and data-driven approach to portfolio management Qualifications Experience Graduate Postgraduate in any discipline MBA preferred 5-8 years of experience in Collections preferably in Motor Finance or unsecured lending Experience in handling early buckets ST delinquency - Bkt 1 to 3 Working Conditions Field-intensive role requiring regular travel within assigned area May involve extended hours depending on recovery situations

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