Infor Lawson Support Analyst

Description CTG is seeking an Infor Lawson Support Analyst - Finance Supply Chain provides functional and technical support for the Infor Lawson ERP system focusing on Finance and Supply Chain Management modules within a healthcare IT environment This role is responsible for troubleshooting system issues maintaining application stability assisting with system upgrades and supporting business users to ensure efficient financial and supply chain operations across the organization Duties Provide day-to-day operational support for Infor Lawson Finance and Supply Chain modules GL AP AR AM CB PO IC RQ Respond to and resolve user-reported issues service requests and incidents in a timely and professional manner Collaborate with Finance Accounting and Supply Chain teams to identify and resolve system or workflow problems Support configuration changes testing and validation of application updates patches and upgrades Assist with system integrations between Lawson and third-party healthcare systems e g Kronos Cerner Workday etc Develop and maintain reports queries and data extracts using tools such as Infor BI LBI SQL and MS Access Excel Participate in system maintenance upgrades and enhancement projects under the direction of senior analysts or project managers Maintain system documentation test scripts and change control logs in compliance with IT and audit standards Provide end-user training and support materials to improve utilization of Lawson Finance and Supply Chain functions Monitor system performance and proactively identify potential issues affecting business operations Skills Strong analytical and problem-solving skills with a focus on accuracy and attention to detail Ability to translate business requirements into functional solutions Basic SQL query and reporting experience Excellent communication teamwork and customer service skills Ability to manage multiple support tasks in a dynamic IT environment Experience 2-4 years of experience supporting Infor Lawson ERP applications preferably in a healthcare or hospital environment Working knowledge of Lawson Finance and Supply Chain modules required Experience with Infor Process Automation IPA Landmark or Lawson Security a plus Familiarity with healthcare financial and materials management workflows highly desirable Education Bachelor s degree in Information Systems Business Administration Finance Supply Chain or a related field preferred Equivalent combination of education and relevant experience may be considered Preferred Certifications Infor Lawson Certification Finance Supply Chain or Technology preferred ITIL Foundation or related support certification is a plus Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required CTG does not accept unsolicited resumes from headhunters recruitment agencies or fee-based recruitment services for this role To Apply To be considered please apply directly to this requisition using the link provided For additional information please contact recruiter Morgan Fickert at Morgan Fickert ctg com Kindly forward this to any other interested parties The expected base salary for this position ranges from 120 000 to 130 000 Salary offers are based on a wide range of factors including relevant skills training experience education market factors and where applicable licensure or certifications obtained In addition to salary a competitive benefits package is also offered Pay Range USD 115 000 00 - USD 135 000 00 Yr About Us CTG a Cegeka company is at the forefront of digital transformation providing IT and business solutions that accelerate project momentum and deliver desired value Over nearly 60 years we have earned a reputation as a faster and more reliable results-driven partner Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts CTG leverages the expertise of over 9 000 team members in 19 countries to provide innovative solutions Together we operate across the Americas Europe and India working in close cooperation with over 3 000 clients in many of today s highest-growth industries For more information visit Our culture is a direct result of the people who work at CTG the values we hold and the actions we take In other words our people define our culture It s a living breathing thing that is renewed every day through the ways we engage with each other our clients and our communities Part of our mission is to cultivate a workplace that attracts and develops the best people reflected by our recognition as a Great Place to Work Certified TM company across many of our global operations CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local state and federal laws CTG is an Equal Opportunity Employer CTG will assure equal opportunity and consideration to all applicants and employees in recruitment selection placement training benefits compensation promotion transfer and release of individuals without regard to race creed religion color national origin sex sexual orientation gender identity and gender expression age disability marital or veteran status citizenship status or any other discriminatory factors as required by law CTG is fully committed to promoting employment opportunities for members of protected classes