Sea Logistics Customer Care Specialist

Job Description It's more than a job When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine. You will be joining our Customer Care Team to add your leadership expertise + skills to the delivery of Customer Excellence. You will be responsible supporting customers by providing helpful information + responding to complaints, ensuring customer satisfaction with our products, services + features. How you create impact You will do this by working with a variety of internal + external stakeholders while focusing on the following key objectives: - To drive customer engagement, satisfaction, retention + reactivation in close cooperation with field sales + operational care centres (OCC). - To establish + strengthen operational relation to customer contact(s) through daily interactions, regular care visits + pro-actively advising + consulting to ensure customer satisfaction. - To qualify customer inquiries + provide quotations within the given price band, in line with the guiding leeway in decision-making, then following up to ensure quotations are accepted + closed. - To support customer onboarding in line with working instructions, ensuring inclusion + transfer of customer requirements into the KN systems alongside the (initial) customer order. - To qualify + enter customer orders into the operational execution process. - To collaborate with finance to adjust credit limits based on daily business development + coordinate measures in case of challenges. - To create, review + refine customer reports. - To ensure delivery against all financial targets + strategic objectives. What we would like you to bring - Bachelor's degree in Logistics, Supply Chain, Business, or equivalent experience. - 2-4 years experience in customer service within sea logistics or freight forwarding. - Strong knowledge of sea freight operations, Incoterms, and shipping documentation. - Ability to qualify inquiries and prepare quotations within pricing guidelines. - Skilled in customer relationship management, including daily interactions and care visits. - Proficiency in logistics systems and ability to accurately enter/transfer customer orders. - Strong communication and problem-solving skills for handling complaints and ensuring satisfaction. - Experience working cross-functionally with sales, OCC, and finance teams. - Analytical ability to create, review, and refine customer reports and support financial targets. - Highly organized, proactive, and customer-centric, with a focus on engagement, retention, and reactivation. What's in it for you - Global Industry Leader - Work for one of the top logistics and supply chain companies worldwide, offering stability and international reach. - Career Growth Opportunities- Access to strong internal development programs, training, and global mobility. - Diverse & Inclusive Culture- Collaborate with teams across the globe in a supportive and multicultural environment. - Innovative & Future-Focused- Be part of a company investing in sustainability, digitalization, and green logistics. - Competitive Benefits - Enjoy attractive compensation, flexible working options, and comprehensive benefits packages. Who we are Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics it enables both ordinary and special moments in the lives of people around the world. As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine. We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.