Sea Logistics Customer Care Supervisor

Job Description It's more than a job When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine. You will be joining our Customer Care Team to add your leadership expertise + skills to the delivery of customer excellence. You will be responsible for leading, directing + optimizing your customer care location team (CCL) to continuously provide customer excellence + sustainable growth across your scope of responsibility. How you create impact You will do this by working with a variety of internal + external stakeholders while focusing on the following key objectives: - To deliver + reinforce our CCL core competencies. - To conduct regular conversations with all direct reports to discuss + ensure traction on delivering performance + development goals. - To ensure the best-in-class customer onboarding + relationship management. - To focus on continuous improvement of processes + controls, ensuring complete + correct customer contact data, service data + changes in our systems including customer reporting for SME customers. - To conduct daily + weekly stand-up meetings with your team to identify + resolve business issues. - To focus on continuous improvement of processes + controls, including customer complaint management + service recovery, aiming for a consistent delivery + fulfilling the customer promise. - To anchor the usage + improvements of CCL core systems. - To drive customer adoption of our eco-system. What we would like you to bring - 3-5 years experience in sea logistics or customer care. - Proven team leadership or supervisory experience. - Strong knowledge of sea logistics operations and processes. - Ability to coach and develop team members. - Skilled in customer onboarding and relationship management. - Proficient in CCL systems, CRM, and data accuracy management. - Experience in complaint handling and service recovery. - Able to lead daily/weekly team stand-up meetings. - Strong communication and stakeholder management skills. - Ability to drive process improvements and digital tool adoption. What's in it for you - Global Industry Leader - Work for one of the top logistics and supply chain companies worldwide, offering stability and international reach. - Career Growth Opportunities- Access to strong internal development programs, training, and global mobility. - Diverse & Inclusive Culture- Collaborate with teams across the globe in a supportive and multicultural environment. - Innovative & Future-Focused- Be part of a company investing in sustainability, digitalization, and green logistics. - Competitive Benefits - Enjoy attractive compensation, flexible working options, and comprehensive benefits packages. Who we are Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics it enables both ordinary and special moments in the lives of people around the world. As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine. We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.