Sea Logistics Customer Care Specialist

Job Description It's more than a job When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine. You will be joining our Customer Care Team to add your leadership expertise + skills to the delivery of Customer Excellence. You will be responsible supporting customers by providing helpful information + responding to complaints, ensuring customer satisfaction with our products, services + features. How you create impact - To drive customer engagement, satisfaction, retention + reactivation in close cooperation with field sales + operational care centres (OCC). - To establish + strengthen operational relation to customer contact(s) through daily interactions, regular care visits + pro-actively advising + consulting to ensure customer satisfaction. - To qualify customer inquiries + provide quotations within the given price band, in line with the guiding leeway in decision-making, then following up to ensure quotations are accepted + closed. - To support customer onboarding in line with working instructions, ensuring inclusion + transfer of customer requirements into the KN systems alongside the (initial) customer order. - To qualify + enter customer orders into the operational execution process. - To collaborate with finance to adjust credit limits based on daily business development + coordinate measures in case of challenges. - To create, review + refine customer reports. - To ensure delivery against all financial targets + strategic objectives. What we would like you to bring - Role is based in Jaipur. - Minimum 5 years of experience in sea freight logistics, operations, or customer service. - Experience handling export documentation, shipment tracking, and freight coordination. - Knowledge of international shipping regulations, customs procedures, and INCOTERMS. - Ability to coordinate with shipping lines, port authorities, and internal teams . - Fluency in English. What's in it for you At Kuehne+Nagel, you'll be part of a global logistics leader that believes in creating real impact-on business, on customers, and on careers. Here's what you can look forward to: - Global Exposure: Step into a world of international opportunities with a presence in 100+ countries. - People-Centric Culture: Join a team where your voice matters and people genuinely care. - Learning & Development: Grow with us-personally and professionally-through world-class training and career pathways. - Innovation & Sustainability: Be part of a future-focused company driving real change in logistics and the planet. - Rewards & Recognition: Get rewarded for your passion, performance, and potential. - Stability with Agility: Enjoy the best of both worlds-a trusted global brand with a startup spirit. Who we are Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics it enables both ordinary and special moments in the lives of people around the world. As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.