15h Left Manager, Customer Support and Training

3 weeks ago

Bengaluru, Karnataka, India Aspen Technology Full time
Job Description

The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.

The Role

The Manager, Customer Support and Training will oversee a team of support engineers who provide technical support to customers who use AspenTech Digital Grid Management (DGM) software. Managers are responsible for ensuring the support team resolves customer issues according to the Service Level Objectives (SLO) with a high satisfaction level, ensuring any customer experience is delivered to high quality standards and executing other department projects as required.

Your Impact

- Manage ateam of support engineers providing customer issue resolution. This includes staffing, performance management, and employee development.
- Ensure the team of technical consultantsprovides timely and expert customer support to resolve a wide range of product usage and application issues for our customers, primarily through ticketing system, telephone, chat, and remote access.
- Ensure technical support team follows department processes and guidelines.
- Makequick and sound decisions to handle and escalate critical problems that impact customers operating facilities but are not solvable by normal supportpractices.
- Manage day-to-day operations, including interfacing directly with customers as needed, and training new employees.
- Work as amember of the CS&T management team to ensure departmental metrics are achieved.
- Ensure customer training gaps are outlined and handed off to Account Management and Training through standard processes.
- Function as an expert on DGM product line of software to mentor and train new support engineers.
- Coach and develop a strong team to deliver product training and solution demonstrations to customers, with the goal of driving usage, adoption and growth.
- Act as an escalation point for level 1 escalations when support tickets exist SLO to develop a plan to bring to swift resolution.
- Liaise with various departments to ensure progress where additional expertise is needed.
- Regularly review processes for opportunities to gain efficiencies through technology and automation.
- Support global regions with triage and intake best practices.

What You&aposll Need

- Minimum requirement - bachelors degree in engineering or related technical field.
- 810 years of overall experience in the Power, Utilities, or Automation industries, with at least 2 years of team management experience.
- Familiarity with public Power and utilities Industries for Digital Grid Management & Technologies.
- Knowledge of computer programming preferred.
- Excellentcommunication skills, both verbal and written.
- Occasional domestic and international travel is required (10%).
- Strong analytic and problem-solving skills.
- Highly energetic with strong initiative. Works with a sense of urgency and inspires others to do the same.

  • Manager, Customer Support and Training

    6 days ago

    Bengaluru, Karnataka, India Aspen Technology Full time US$ 1,00,000 - US$ 1,50,000 per year

    The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of...

  • Customer Support Analyst 3 Days Left

    3 weeks ago

    Bengaluru, Karnataka, India Ghrs Training Full time

    Job DescriptionThe Customer Support Analyst plays a crucial role in ensuring customer satisfaction by providing timely and effective support for products or services. This role involves acting as the primary point of contact for customer inquiries, troubleshooting issues, and providing solutions through various communication channels. A Customer Support...

  • 15h Left: Assistant Manager

    4 days ago

    Bengaluru, Karnataka, India NewSpace Research and Technologies Full time

    Who are we:We are a start-up based out of Bengaluru & Delhi NCR. We are engaged in development of next generation missions and technologies (NGM&T) towards future warfare needs of the Indian defence forces. It is undertaking research towards enhancing persistence and autonomy for unmanned vehicles and robotic swarms. NRT's product development portfolio...

  • Sales Growth Specialist

    7 days ago

    Bengaluru, Karnataka, India beBeeRelationship Full time ₹ 60,00,000 - ₹ 85,00,000

    Job Title: 15h Left Relationship ManagerWe are seeking a highly motivated and results-driven Relationship Manager to join our team. The successful candidate will be responsible for driving sales numbers and achieving business targets in the education sector.The ideal candidate will maximize sales through a network of relationships with educational...

  • Training Experience Manager

    2 days ago

    Bengaluru, Karnataka, India beBeeEnablement Full time US$ 1,20,000 - US$ 1,80,000

    Job Title: Training and Enablement SpecialistJob Summary:We are seeking a skilled Training and Enablement Specialist to empower our customers to maximize efficiencies and scale their use of our products. This role sits at the intersection of training, technology, and customer success, focused on creating impactful learning experiences that drive product...

  • Customer Support Manager

    4 weeks ago

    Bengaluru, Karnataka, India Netradyne Full time

    Job DescriptionResponsibilities:- Lead and manage a team of technical support representatives, including hiring, training, coaching, and performance management: The Manager/Senior Manager Customer Support will be responsible for managing the day-to-day activities of the technical support team, including hiring, training, coaching, and performance management....

  • 15h Left Associate Manager

    4 weeks ago

    Bengaluru, Karnataka, India Biocon Full time

    - Train and coach site leadership teams and other stakeholders with focus on the site leader, quality leader and OPEX leader.- Leverage prioritized projects to deliver improved business performance & increasing skills of site resources.- Improve key site processes including operations, quality, planning and other support functions to enable end to end flow.-...

  • Finance Executive 15h Left

    3 weeks ago

    Bengaluru, Karnataka, India Mentric Training and Consulting Pvt Full time

    Job SummaryWe are seeking a detail-oriented and proactive Finance Executive with 3–5 years of experience in budgeting, cost estimation, and financial planning. The role involves working closely with internal departments to prepare, review, and monitor budgets, ensuring financial efficiency and alignment with organizational goals.Key Responsibilities-...

  • Configuration and Customization Specialist

    4 days ago

    Bengaluru, Karnataka, India beBeePolarion Full time ₹ 20,00,000 - ₹ 40,00,000

    Job OverviewWe are seeking an experienced Polarion Expert with deep technical and process knowledge in configuring, customizing, and rolling out Polarion ALM solutions across systems engineering domains. The ideal candidate will bring expert-level Polarion configuration skills, combined with strong domain expertise in the V-model, automotive or battery...

  • 15h Left Customer Success Manager

    4 weeks ago

    Bengaluru, Karnataka, India Superset Full time

    Associate Customer Success Manager at SupersetWho are we? Superset is India's largest University Recruitment Platform - a placement automation tool for universities and a digital campus hiring automation platform for employers.We are a Blume Ventures backed startup and, now backed by Great Learning, simplifying the graduate recruitment market in India in...