15h Left Customer Success Manager

3 weeks ago

Bengaluru, Karnataka, India Superset Full time
Associate Customer Success Manager at Superset

Who are we?

Superset is India's largest University Recruitment Platform - a placement automation tool for universities and a digital campus hiring automation platform for employers.

We are a Blume Ventures backed startup and, now backed by Great Learning, simplifying the graduate recruitment market in India in unique ways. At present, we work with 700+ colleges and 1800+ recruiters in India and are growing fast. Enterprises like Capgemini, Wipro, Cognizant, Hexaware, HDFC Bank, RPG Group and 100's more use Superset tools to automate their campus hiring process.

Location - Bangalore

What will you do?

As an ACSM at Superset, you'll be responsible for handling our university clients/customers, handholding during initial on-site implementation of the software platform and building long-term relationships with them. We need help with:

- Managing multiple stakeholders and understanding their respective business needs throughout the customer lifecycle,
- Providing good customer experience by ensuring that Superset is successfully and smoothly rolled out to the customer - provide software platform training to placements staff and help them set-up the platform,
- Handling escalations and ensuring long term working relationship with the respective university POCs,
- You'll be required to help potential clients with respect to the platform use, best practices, and promote adoption,
- Keeping a track of adoption metrics to preempt churn rate and managing renewals.

This is a role with huge responsibility as you would be entrusted with customer success and student adoption.Requirements | You'll be a great addition to the team if:

- You have 1+ years of experience in account management/customer success/client-facing role/operations,
- You have excellent communication abilities including the ability to listen, understand, assist rightly to the clients,
- You understand that maintaining relations is more about understanding people's psyche than just providing feature resolutions,
- You are passionate about product craftsmanship and care about great customer experience,
- Your experience working with cross-functional teams in a SaaS or a software company would be an added advantage.

How can Superset help you on your journey?

- Two things are well ingrained in our culture:
- We need people to take ownership = we don't micromanage/follow-up on our people because we trust them to deliver the best work possible
- We ensure to provide resources and remove bottlenecks that deter our people from delivering the best of their work
- If you're at a stage in life where you are looking for challenges, you're at the right place,
- We're a team of proactive, versatile, independent and collaborative mindsets. We provide the liberty to experiment and be creative wherever necessary, and get things done,
- We understand that making mistakes comes in handy when you're growing in your career. As long as you're learning from your mistakes, you'll fit well with us,
- Our people have the freedom to approach, own, and solve problems creatively,
- Our customers rely on our products to do their most important work, which means they rely on us to build things the right way,
- We're inclusive of a product team who is always listening, deliberating, and delivering.

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