Customer Support Analyst 3 Days Left

3 weeks ago


Bengaluru, Karnataka, India Ghrs Training Full time
Job Description

The Customer Support Analyst plays a crucial role in ensuring customer satisfaction by providing timely and effective support for products or services. This role involves acting as the primary point of contact for customer inquiries, troubleshooting issues, and providing solutions through various communication channels. A Customer Support Analyst analyzes customer feedback and support data to identify trends, contribute to process improvements, and enhance the overall customer experience. They collaborate with internal teams to resolve complex issues and maintain comprehensive documentation.

Key Responsibilities:

- Respond to customer inquiries via phone, email, chat, and other channels.
- Diagnose, troubleshoot, and resolve technical and non-technical customer issues.
- Escalate complex problems to appropriate internal teams (e.g., engineering, product development) when necessary.
- Document customer interactions, issues, and resolutions accurately in a CRM or ticketing system.
- Analyze customer support data to identify recurring issues, trends, and areas for improvement.
- Collaborate with cross-functional teams to communicate customer feedback and influence product or service enhancements.
- Contribute to the creation and maintenance of knowledge base articles, FAQs, and support documentation.
- Provide guidance and support to customers on product usage and best practices.
- Participate in training sessions to stay updated on product knowledge and customer service best practices.
- Maintain a high level of customer satisfaction by providing empathetic, professional, and efficient support.

  • Bengaluru, Karnataka, India Halliburton Full time

    Job DescriptionJob description- We are looking for the right people people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world s largest providers of...


  • Bengaluru, Karnataka, India Amazon Full time

    At Amazon, we're working to be the world's most customer-centric company. Driving innovation on behalf of customers is core to our mission. This is an exciting opportunity to join one of the most strategic, impactful, and fastest growing areas within Amazon.The FinOps Analyst will be responsible for service delivery of our Accounts Payable/Receivable...


  • Bengaluru, Karnataka, India Amazon Full time

    Amazon's Account Integrity team (AIT) within the Selling Partner Support organization is looking for a passionate, results-oriented Risk Analyst (similar to Business Analyst) to leverage data, detect anomalies and prevent bad actors for harming our genuine customers. The incumbent will lead one of the core verticals of Risk Mining with AIT. The AIT team owns...


  • Bengaluru, Karnataka, India Amazon Full time

    The FinOps team is looking for all proactive customer and detail-oriented AP Analyst whose main responsibility will be to work on vendor Reconciliations and resolve Quantity and Price variance disputes As a AP Analyst you will be required to be self-driven solution minded individual contributor who will go beyond and above to meet customer expectations ...


  • Bengaluru, Karnataka, India Syngene International Limited Full time

    Job DescriptionDate: 22 Aug 2025Location:Bangalore, KA, IN, 560100Custom Field 1: Essential FunctionsJob Title: Finance AnalystJob Location: BangaloreJob Grade: 9-IAbout Syngene : Syngene (www.syngeneintl.com) is an innovation-led contract research, development and manufacturing organization offering integrated scientific services from early discovery to...


  • Bengaluru, Karnataka, India Procore Technologies Full time

    Job DescriptionJob DescriptionPeople Technology Support AnalystJob DescriptionWere looking for a People Technology Support Analyst to join Procores People Operations team. In this role, you will play a vital part in ensuring our People technology systems are robust and efficient, providing critical support to meet the evolving needs of our organization and...


  • Bengaluru, Karnataka, India Amazon Full time

    Amazon Advertising operates at the intersection of e-commerce and advertising offering a rich array of digital display advertising solutions with the goal of helping our customers find and discover anything they want to buy We help advertisers reach customers on Amazon in across our other owned and operated sites on other high quality sites across the...


  • Bengaluru, Karnataka, India Toolyt Full time

    We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service To be successful as a customer support executive you should display excellent interpersonal and communication skills as well as a professional appearance These skills will prove invaluable when mentoring the...


  • Bengaluru, Karnataka, India Informatica Full time

    Job DescriptionBuild Your Career at InformaticaWe seek innovative thinkers who believe in the power of data to drive meaningful change. At Informatica, we welcome adventurous, work-from-anywhere minds eager to tackle the world&aposs most complex challenges. Our employees are empowered to push their bold ideas forward, and we are united by a shared passion...


  • Bengaluru, Karnataka, India Nobroker Full time

    Company OverviewNoBroker com India s first Proptech unicorn offers a disruptive brokerage-free property search portal that connects property owners and tenants buyers directly eliminating the middleman Founded in March 2014 by alumni from prestigious institutes NoBroker com serves over 30 lakh customers each month with its innovative platform With...