Senior Desktop Support Engineer

2 days ago

Gurgaon, Haryana, India AHEAD Full time
Job Description

The Sr. Desktop Support Engineer serves as a point of contact for end users and acts as a customer-facing onsite representative of the AHEAD IT Operations team. A typical day will include responding to and troubleshooting user support incidents for endpoint hardware and software, fulfilling standard IT-related requests, and escalating issues to Tier 3 staff. Responsibilities also include provisioning and deployment of laptops and desktop applications, supporting applications, and maintaining office technology hardware.

Our ideal candidate must be a collaborative team player that is comfortable supporting a remote workforce at all levels of the organization. Applicants should possess exceptional analytical, communication and follow-up skills along with a drive to learn and emphasis on customer support.

Responsibilities

- Serve as a point of contact for users seeking technical assistance, both in-person as well as remotely
- Process and respond to incoming tickets to ensure courteous, timely, and effective resolution of incidents and requests
- Troubleshoot and determine best solutions, providing accurate, thorough, and clear communication to users
- Escalate unresolved issues to the appropriate level of the IT Operations team
- Properly record incident actions and follow-up details into the IT ticketing system
- Provide troubleshooting and technical support for Windows and macOS laptops
- Provide troubleshooting and technical support for Microsoft 365 desktop and web applications
- Provide troubleshooting and technical support for cloud applications and productivity tools
- Provide on-site support for office technology, such as copiers, printers, wireless, Audio/Video Conferencing, phones, etc.
- Assist with on-site troubleshooting and maintenance of office technology and infrastructure projects under the direction of the IT Operations team
- Assist with the creation of user accounts and setting up new users
- Assist with password resets, multi-factor authentication, and user account management
- Create and maintain user-facing knowledge management documentation on procedures, solutions, and how-to guides

Qualificiations:

- 6+ years in a desktop support role
- Proficient technical support skills with Microsoft 365, laptop hardware (Windows 10, macOS) iOS and Android devices
- Experience with ServiceNow or JIRA.
- Prior exposure to remote support tools such as Bomgar
- Experience with Mobile Device Management tools, such as Intune, and endpoint security tools, such as Carbon Black
- Capable of supporting VOIP, teleconferencing systems, and communications tools such as Webex or Microsoft Teams
- Ability to troubleshoot and support infrastructure such as wireless, multi-function copiers, AV, and networking (TCP/IP, DNS, etc.)
- Technical troubleshooting and problem-solving capabilities
- Organized and able to shift tasks as priorities evolve
- Team-oriented collaborator willing to share knowledge and experience
- Solid communicator with the ability to provide professional documentation

Education

- Bachelor s Degree
- Technical Certifications encouraged (Comp TIA A+, MCSE, etc.)

  • Desktop Support Engineer

    2 days ago

    Gurgaon, Haryana, India Skylark Group Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Job Summary:We are seeking a skilled and customer-orientedDesktop Support Engineerto provide technical assistance to end-users, resolve hardware and software issues, and ensure smooth IT operations. The ideal candidate will have strong troubleshooting skills, experience in desktop and network support, and the ability to deliver exceptional technical service...

  • Desktop Support Engineer

    2 days ago

    Gurgaon, Haryana, India Inspirisys Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Roles and ResponsibilitiesProvide desktop support to end-users, troubleshooting hardware and software issues.Install, configure, and maintain desktops, laptops, printers, and other peripherals.Perform OS installation, Windows installation, Outlook configuration, and printer setup as needed.Troubleshoot hardware problems using diagnostic tools and...

  • Desktop Support Engineer

    21 hours ago

    Gurgaon, Haryana, India Livpure Full time ₹ 1,50,000 - ₹ 28,00,000 per year

    Roles and Responsibilities* Provide technical support for desktop hardware and networking issues.* Troubleshoot and resolve hardware problems with laptops, desktops, printers, and other peripherals.* Install, configure, and maintain operating systems (OS) on desktops and laptops.* Collaborate with other teams to resolve complex technical issues.

  • Desktop Support Engineer

    2 days ago

    Gurgaon, Haryana, India Busybees Logistics Solutions Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Roles and ResponsibilitiesProvide desktop support to end-users, troubleshooting hardware and software issues.Install, configure, and maintain desktops, laptops, printers, and other peripherals.Troubleshoot LAN/WLAN connectivity problems using various tools such as ping, tracert, etc.Perform routine maintenance tasks like disk cleanup, disk space management,...

  • Desktop Engineer

    2 days ago

    Gurgaon, Haryana, India Real Jobs Consulting Services Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Company DescriptionReal Jobs Consulting Services is a trusted name in the placement domain based in Gurgaon. We offer a wide array of services including HR consultancy, placement consultancy, manpower recruitment, domestic placement, career consultancy, and work-at-home services. Our dedicated team of expert consultants leverages clients' business potential...

  • Desktop Support Engineer L2

    2 days ago

    Gurgaon, Haryana, India Dixit Infotech Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About CompanyDixit Infotech Services Pvt. Ltd. is one of India's leading information technology service integrators and solution providers. Dixit is a fast-paced, dynamic organization. Our pride and glory lie in being a customer-centric and forward-thinking company.45 years young, our long experience packed with up-to-date trends and knowledge makes us an IT...

  • IT (Information Technology) Desktop Support Engineer

    2 days ago

    Gurgaon, Haryana, India DGN INFOSOLUTION PVT. LTD. Full time ₹ 36,00,000 per year

    Job descriptionJob descriptionJob descriptionJob Title: IT Support EngineerLocation: Gurugram, IndiaEmployment Type: Full-TimeRequirements:3+ Years of ExperienceAvailable ImmediatelyCurrent Salary in the range of: 30, ,000 per monthAbout the RoleWe are seeking a proactive and skilled IT Support Engineer to join our team in Gurugram. The role involves...

  • Desktop support lead

    3 days ago

    Gurgaon, Haryana, India Microland Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Job Description Field Services support Engineers primary responsibility is to provide support to an organizations IT systems to help them meet their business goals, this is done by ensuring that computers and services operate efficiently with high uptime. As a desktop engineer, you may need to repair and install client desktop computers and assist the...

  • Lead - Desktop Support

    15 hours ago

    Gurgaon, Haryana, India AHEAD Full time

    AHEAD builds platforms for digital business By weaving together advances in cloud infrastructure automation and analytics and software delivery we help enterprises deliver on the promise of digital transformation At AHEAD we prioritize creating a culture of belonging where all perspectives and voices are represented valued respected and heard We...

  • Virtual Desktop Administrator

    1 day ago

    Gurgaon, Haryana, India beBeeAdministration Full time ₹ 9,00,000 - ₹ 12,00,000

    Job Description:We are seeking an experienced Virtual Desktop Administrator to join our team. As a key member of our IT department, you will play a pivotal role in ensuring the smooth operation and advanced support for Azure Virtual Desktop and Citrix environments.You will work closely with Level 1 administrators, IT teams, and end-users to provide...