Desktop Support Engineer L1

6 days ago


Gurgaon, Haryana, India Rg Techsol Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Responsibilities:

  • Provide on-site and remote support for desktops, laptops, mobile devices, printers, and peripherals.
  • Troubleshoot and resolve Level 1 & Level 2 issues (Windows, macOS, Microsoft 365, VPN, collaboration tools).
  • Support user management (Active Directory/Azure AD), onboarding/offboarding, and IT asset management.
  • Ensure endpoint security, compliance, and patching via MDM/Intune.
  • Collaborate with global IT teams for escalations, audits, and project rollouts.
  • Maintain accurate documentation of issues, resolutions, and asset tracking.

Skills & Qualifications:

  • Proficient in Windows 10/11, macOS, iOS/Android.
  • Strong knowledge of Microsoft 365 (Outlook, Teams, SharePoint, OneDrive).
  • Experience with ITSM tools (Freshworks preferred).
  • Hands-on with Active Directory, Azure AD, VPN, MFA.
  • Excellent communication, problem-solving, and customer-service orientation.
  • Bachelors degree in Computer Science/IT or equivalent.
  • 2-3 years of IT End User Support experience (global/consulting industry preferred).
  • ITIL Foundation certification is a plus.


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