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Customer Complaints Handler

4 weeks ago

Panipat HR IN SUN STELLAR Full time

Job Title Complaint Handler Department Customer Service Quality Assurance Location Khasra No 12 21 22 Jalalpur-1 Sanoli Jalalpur Road Bapauli Panipat Gender Male Female Job Summary The Complaint Handler is responsible for managing customer complaints in a timely professional and compliant manner This role ensures proper documentation investigation resolution and reporting of complaints following company policies and regulatory requirements Key Responsibilities - Receive log and acknowledge customer complaints promptly - Investigate complaints by gathering necessary information from customers internal teams and records - Identify root causes and propose corrective and preventive actions CAPA - Maintain accurate and detailed complaint records in the system - Communicate resolution and follow-up with customers in a professional manner - Escalate critical issues to management as required - Generate complaint trend reports and share insights with relevant departments - Ensure compliance with industry regulations ISO standards and company SOPs Qualifications Skills - Any Graduation - Computer knowledge MS Exce MS Word Salary - Upto 20k Interested candidates should be apply on whatsapp - 7419600305 Job Type Full-time Pay 16 000 00 - 20 000 00 per month Work Location In person Speak with the employer 91 7419600305