Complaints Handler

2 weeks ago

Panipat, India SUN STELLAR Full time

Service Coordinator

**Job Title**: Service Coordinator

**Salary**: Upto 20,000

**Location**: Panipat

**Qualification**: Any Graduate

**Job Summary**:
The Service Coordinator is responsible for managing service requests, scheduling and coordinating technicians, ensuring timely resolution of customer issues, and maintaining high customer satisfaction. This role acts as a liaison between customers, technicians, and the management team.

**Key Responsibilities: -**

Coordinate and schedule service calls and maintenance activities. - Maintain service records and update databases with accurate information. - Communicate with clients to confirm appointments and provide updates. - Handle customer inquiries and complaints professionally. - Follow up with customers after service to ensure satisfaction. - Prepare daily, weekly, and monthly service performance reports. - Assist in spare parts ordering and inventory management. - Receive feedback from the clients.

**Skills & Competencies: -**

Excellent communication and interpersonal skills. - Problem-solving and conflict-resolution skills. - Proficiency in MS Office (Word, Excel). - Customer-focused mindset.

Pay: ₹16,000.00 - ₹20,000.00 per month

Work Location: In person

**Speak with the employer**
+91 7419600305

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