Customer Complaints Handler

4 days ago

Panipat, India SUN STELLAR Full time

**Job Title: Complaint Handler**

**Department**: Customer Service / Quality Assurance

**Location**: Khasra No 12/21 & 22, Jalalpur-1, Sanoli, Jalalpur Road, Bapauli, Panipat

**Gender**: Male/Female

**Job Summary**: The Complaint Handler is responsible for managing customer complaints in a timely, professional, and compliant manner. This role ensures proper documentation, investigation, resolution, and reporting of complaints, following company policies and regulatory requirements.

**Key Responsibilities**:
**-**Receive, log, and acknowledge customer complaints promptly.
- Investigate complaints by gathering necessary information from customers, internal teams, and records.
- Identify root causes and propose corrective and preventive actions (CAPA).
- Maintain accurate and detailed complaint records in the system.
- Communicate resolution and follow-up with customers in a professional manner.
- Escalate critical issues to management as required.
- Generate complaint trend reports and share insights with relevant departments.
- Ensure compliance with industry regulations, ISO standards, and company SOPs.

**Qualifications & Skills**:
- Any Graduation.

**-**Computer knowledge (MS Exce, MS Word).

**Salary:

- **Upto 20k

Pay: ₹16,000.00 - ₹20,000.00 per month

Work Location: In person

**Speak with the employer**
+91 7419600305

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