Sales Executive

3 weeks ago

Mumbai, India NICMAR Full time

Job Title: Sales Executive / Program Advisor-NICMAR Digital Education Function: Sales & Business Development Location: Mumbai Reports to position: Head B2C Sales Team Management Role: No Job Purpose: The Sales Executive / Program Advisor at NICMAR Digital Education will be responsible for executing the B2C sales strategy, managing customer interactions, and driving enrollments. This role requires a proactive approach in reaching out to potential students, engaging them effectively, and converting inquiries into enrollments. Job Outline: - Engage prospective students through inbound and outbound calls, providing detailed program information and resolving queries. - Conduct follow-ups proactively to ensure maximum lead conversion and enrollment. - Work closely with the sales leadership to meet and exceed individual sales targets and KPIs. - Record and update customer interactions systematically using CRM tools. - Support marketing initiatives by actively participating in promotional campaigns, webinars, and events. - Provide feedback based on customer interactions to enhance sales strategies and program offerings. - Ensure a customer-centric approach to deliveran outstanding enrolment experience. - Continuously improve sales skillsand product knowledgethrough ongoing training and development sessions. Job Specification: Knowledge/Education: - Bachelor's degree in Business, Marketing, or a related discipline. - Familiarity with sales techniques and CRM software is advantageous. Specific Skills: - Strong interpersonal and communication skills, with the ability to persuade and influence. - Effective problem-solving capabilities and customer service orientation. - Ability to manage time efficiently and handle multiple tasks. - Comfortable with sales targets and working in a results-driven environment. - Basic proficiency in sales data reporting and analytics. Desirable Experience: - 1-3 years of relevant experience in B2C sales, preferably within the EdTech, digital education, or related sectors. - Proven track record in achieving sales targets and managing customer relationships. Job Interface/Relationships: Internal: - Marketing & Branding teams - Product Development teams - Academic and Operations teams External: - Prospective and enrolled students - Digital marketing agencies(as required) Key Responsibilities (% Time Spent): - Customer Interaction and Sales Calls: 50% - Lead Follow-ups and Conversion: 20% - CRM and Sales Data Management: 15% - Participation in Marketing and Promotional Activities: 10% - Continuous Learning and Skill Development: 5% Key Result Area - KPI Measures: - Enrollment Conversion Rate: 30% - Achievement of Individual Sales Targets: 30% - Customer Satisfaction and Feedback Scores:20% - CRM Accuracy and Timeliness: 10% - Contribution to Team and Organizational Initiatives: 10% Additional Input: - High adaptability and willingness to learn. - Commitment to maintaining professional integrity and NICMAR's standards.

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