Customer Success Manager

3 weeks ago

Mumbai, Maharashtra, India Bez - The AI Copilot for Jewellers Full time
Location: Mumbai, India (travel to jewellery manufacturing sites across the country)

Reports to: CEO

Status: Full-time

About Bez

Bez builds domain-specific AI for jewellery businesses. Our agents first understand a brand's unique style and then make original designs, manufacturing models, and marketing visuals in minutes, shortening the product lifecycle by over 5x.

Why This Role Matters

Our software only shines when it's woven into each customer's unique workflow and their team understands how to use it. You'll be the person on the ground—literally walking the shop floor—making sure that happens. Your core objective is to ensure customer's can extract the maximum possible value from the product, recognise failure modes to be fixed, and identify workflows to be automated.

What You'll Do

- Own end-to-end onboarding – from kickoff to full production use, usually 2-3 weeks.

- Train and Champion Front-line Users - show our client's employees how to translate their requirements into specific prompts and actions so they get the outputs they need.

- Spot expansion opportunities – notice where additional workflows, plants, or SKU lines could benefit from our agents and flag them to engineering.

- Document what scales – capture best-practice SOPs, UX feedback, and prompt libraries so the next implementation is twice as fast.

You'll Thrive Here If You...

- Have 0-2 years experience in customer success, implementation consulting, or technical project management—ideally inside manufacturing or enterprise SaaS.

- Speak fluent English and Hindi (bonus for Gujrati, Bengali, and/or Marathi) and are comfortable spending all day collecting user feedback.

- Can craft prompts and workflow ideas to push AI models to their maximum capabilities

- Are naturally inclined towards teaching non-tech savvy users how to use AI products

- Have a basic eye for product to translate the on-ground feedback you get into features and fixes

Nice to Haves

- Experience in jewellery and/or enterprise software implementations and customer success

- Familiarity with working on digital transformation projects where training technologically unsay staff is a key enabler

Compensation + Perks

- Competitive salary (60k-1L a month, depending on experience) + performance based bonus

- Freedom to iterate, ship, and see your work affect line-workers' day-to-day within weeks.

- Opportunity to learn about frontier AI research and engineering from industry leaders

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