Center Head

3 weeks ago

Bengaluru, India VLCC Full time

Position: Centre Head – Clinics (Females Only) Locations: Bengaluru (5 Vacancies) Department: Operations – Clinics Experience: 6–10 years (at least 3 years in a leadership role) Compensation: Best in Industry Role Overview The Clinic Centre Head is accountable for the overall performance of the clinic – owning revenue, customer experience, and operational excellence. This role involves leading cross-functional teams (slimming, beauty, dermatology, and support staff), driving sales, ensuring compliance, and delivering a superior client experience aligned with brand standards. Key Responsibilities Business & Sales Growth - Deliver clinic revenue and profitability targets. - Drive sales through consultations, upselling, cross-selling, and service bundling. - Track daily/weekly MIS and ensure KPIs are met. Operations & Service Excellence - Ensure smooth functioning of all clinic services (slimming, beauty, dermatology, wellness). - Maintain hygiene, safety, and quality standards. - Oversee inventory, billing, and cash management processes. Team Leadership - Manage, coach, and motivate the clinic team (Centre staff, Slimming Heads, Beauty Heads, Counselors). - Conduct regular reviews and performance appraisals. - Build a culture of accountability, service, and sales focus. Customer Experience - Ensure every client receives a consistent, high-quality experience. - Resolve escalations and ensure high NPS & client retention. - Implement loyalty and referral programs. Compliance & Reporting - Adhere to company SOPs and statutory requirements. - Ensure proper documentation for audits and reviews. - Provide regular performance updates to regional leadership. Business Development - Build local tie-ups (RWAs, corporates, gyms, wellness camps) for footfall generation. - Partner with marketing & BTL teams for city-specific activations. Candidate Profile - Graduate / MBA preferred. - 6–10 years of experience in healthcare, wellness, hospitality, or retail services. - Proven track record of delivering revenue & leading teams. - Strong leadership, communication, and problem-solving skills. - Customer-first mindset with high ownership. - Open to working in a fast-paced, target-driven environment.

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