Center Head

Dear Candidates,

We are seeking a visionary experienced Centre Head for our VLCC Clinic. To provide a wide range of exceptional beauty services to clients, enhancing their appearance and well-being while adhering to VLCC's standards and creating superior customer satisfaction.

Profile - Centre Head

Location - Bangalore

Experience - Minimum of 5-6 years of experience in a similar field

Education - Bachelor's/ Master's degree in a relevant field (e.g., Business Administration, Healthcare Management, Nutrition) with experience in managing beauty clinics or similar establishments, hospitality or any other service industry.

Preference - Female 

Skills: 

Excellent communication, Sales, Leadership, organizational, and decision-making skills. Strong understanding of healthcare regulations, standards, and best practices.

HR Contact Person - 

Neha

Aayushi

Interested candidate can share their CV on the below mentioned email ID-  

Key Responsibilities:

Leadership and Team Management:

1. Recruit, induct, and orient new staff as per SOPs, fostering a high-performance culture. 

2. Lead and develop the Centre team to enhance performance, service delivery, and service efficacy 

  (inform staff about monthly promotional offers and incentive - Individual Sales, Execution and Product targets).

3. Monitor staff attrition and ensure target retention rates. 

4. Identify training needs of staff and ensure compliance with training SOPs to enhance team performance.

Sales Excellence 

1. Solution and make a sale based on individual client requirements.  

2. Set and achieve centre (& self) sales targets, driving revenue growth and maximizing profitability. 

3. Plan and execute sales events in coordination with Corporate.

Customer Excellence:

1. Drive customer excellence by ensuring high standards of service and addressing client concerns proactively.

2. Liaise with the Corporate Office for updates, technical inputs, and stock availability.

3. Implement corporate policies and SOPs, conducting audits and reviews for compliance.

4. Ensure compliance with zero sessions SOP and timely completion of documentation and software entries.

5. Conduct regular client progress monitoring and organize periodic meetings to resolve issues.

6. Handle client complaints promptly, ensuring resolution within specified timelines. 

Operational Excellence:

1. Monitor and manage administrative, operational, and technical aspects of the Centre to ensure optimal capacity utilization, individual staff productivity as per VLCC standards, and quality service delivery.

2. Ensure staff uniforms and grooming, cleanliness, hygiene, and maintenance of the Centre, promoting a positive work environment, appliances upkeep & maintenance.

4. Optimize appointment planning and infrastructure utilization for operational efficiency, 

5. Ensure timely software entries & data submission and tracking staff performance to meet targets.

6. Lead all Compliances management for Centre.

7. Regular monitoring of inventory for retail and consumption products and replenishment process.

8. Monitor and ensure the timely entry of staff roaster in Zenoti.

9. Follow the inventory management process and timely entries in Zenoti as per defined guidelines.

10. Capture direct Walk-ins in the software as per SOP

Business Profitability  

1. Achieve monthly, quarterly and yearly financial targets (revenue and profit margins) for the Centre.

2. Regularly analyse financial metrics and take corrective actions to optimize profitability through cost control, resource allocation, and service efficiency.

Reports to: Cluster Head / Zonal Head.

Compensation & Benefits

Competitive salary with performance-based incentives, health benefits, & other benefits as per company policy.

(NOTE: Willing to work in shifts, accept additional responsibilities, comfortable with transfers to other locations).