Customer Success – SaaS

5 days ago

Bengaluru, India Jumbo Consulting Full time

Role: Customer Success – SaaS

Location: Bangalore / Pune

Compensation: Up to ₹10 LPA

What you’ll do:

- Support customers post-onboarding to ensure smooth adoption of SaaS products
- Handle day-to-day queries and provide timely resolutions
- Educate customers on features, best practices, and product updates
- Track customer health, usage, and feedback to improve satisfaction
- Collaborate with internal teams to deliver a seamless experience

What we’re looking for:

- 1–3 years of experience in Customer Success / Support / Account Coordination (SaaS preferred but not mandatory)
- Excellent communication and problem-solving skills
- Empathy and patience in handling customer needs
- Ability to learn quickly and adapt in a fast-growing SaaS environment

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