TMB-PSPLUS - Customer Service - Inbound Voice Process Urgent

4 weeks ago

Mumbai, Maharashtra, India Tech Stalwart Solution Full time
Job Description

Key Responsibilities:

- Handle inbound calls from customers regarding products, services, orders, accounts, billing, or technical issues.
- Provide accurate, valid, and complete information by using the right tools and systems.
- Resolve customer queries or escalate issues to appropriate departments if needed.
- Maintain first call resolution (FCR) standards and meet quality & productivity KPIs.
- Document all call details accurately in the CRM/ticketing system.
- Follow call scripts, compliance protocols, and customer service procedures.
- Work in coordination with team leads and quality analysts to improve performance.
- Maintain confidentiality of customer data and adhere to data protection policies.
- Participate in team meetings, training, and continuous improvement activities.

Eligibility Criteria:

- Education: Minimum 10+2 or Graduate (any stream).
- Experience: 03 years in a voice-based customer service or BPO role (Freshers welcome).
- Language Proficiency: Fluent in [mention language(s) e.g., English, Hindi, or regional language].
- Typing Skills: Basic computer literacy and typing speed of 25+ WPM.

Skills & Competencies:

- Strong verbal communication and listening skills.
- Patience, empathy, and ability to handle customer stress.
- Positive attitude and customer-centric approach.
- Ability to multitask, prioritize, and manage time effectively.
- Willingness to work in rotational shifts/weekends/public holidays if required.

  • Upstox Inbound Process, Customer service

    1 day ago

    Navi Mumbai, Maharashtra, India Eureka Outsourcing Solutions Full time ₹ 14,400 - ₹ 16,000 per year

    Process:- Upstox Inbound Process, customer service -Good English Communication -Inbound voice process, no targets -Salary: Upto 16,000 In Hand -Minimum 12th Pass -Shift timing: 9:30am - 6:30pm Required Candidate profileMin qualification- HSC Location: Majiwada, Thane To schedule your interview Call or send your CV through WhatsApp (number mentioned...

  • Voice Process(Inbound)-Customer service associate

    2 weeks ago

    Mumbai, Maharashtra, India Datamatics Business Solutions Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    HR (Name& contact): Anoushka; Dear Candidate,we are hiring for Customer service executive (Inbound Calls) please see the job details belowNo SalesNo targetsAttending inbound customer callsHandling & resolving customer queriesMaintaining dataDesired candidate profile:Good communication skillsWillingness to achieve highest customer satisfactionWorking days &...

  • Customer support Voice Process

    18 hours ago

    Mumbai, Maharashtra, India Eteam Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Job descriptionInternational Voice ProcessLocation: MUMBAIEXCELLENT COMMUNICATION REQUIREDMinimum experience --6month to 3yearQualification --12th pass can apply with 6month experience in Voice processDetailed Job DetailsOverall Purpose of JobProvide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and...

  • Voice Process

    3 weeks ago

    Mumbai, Maharashtra, India Wehire Talent Solutions Full time

    Job DescriptionJob Title:Customer Support Associate - Voice Process (International Process)Location:Malad West, MumbaiAbout the Role:Join a global leader in the digital finance and e-commerce space We are looking for dynamic individuals to be the voice of our prestigious international voice process. You will be responsible for assisting global customers with...

  • Inbound Customer Service Executive

    2 weeks ago

    Navi Mumbai, Maharashtra, India Deepak Kushal Kunder ( Proprietor of Vibrantzz Management Services) Full time

    Job DescriptionJob Title: Customer Service Executive International BPO (Work From Office)Location: Thane & Malad (WFO)Salary: 21,000 40,000 per monthShifts: Rotational 9-hour window shifts- US: 5:30 PM 9:30 AM- UK: 10:30 AM 4:30 AM- Australian: 3:00 AM 3:00 PMWeek Offs: Rotational 2 Week OffsJoining: Immediate Joiners OnlyAbout the RoleWe are hiring Customer...

  • Customer Service Executive/ Voice

    19 hours ago

    Navi Mumbai, Maharashtra, India Careerbricks Learning Solutions Full time ₹ 1,50,000 - ₹ 3,00,000 per year

    Walk-in interviews onlyFresher and Experienced both can apply5 days rotational shifts 2 days rotational offs Pure inbound customer service Voice processGood amount of incentives Need Fluent EnglishContact Shivam/ Ritu

  • Inbound Voice process

    2 days ago

    Navi Mumbai, Maharashtra, India Mehr Capital Full time ₹ 3,60,000 - ₹ 5,40,000 per year

    Payroll-BankDes-Phone BankingProcess-InboundSalary-4.5 LakhGraduate FresherCandidate with BPO Exp/Banking RM can also applyLocation-Thane/MaladCan apply branch banking after 2 yrsall banking facilitiesCall Yogesh Required Candidate profileAnswer inbound calls and assist customers with their Queries/Request/Complains.Explaining the customers product features...

  • US Voice Process

    2 weeks ago

    Mumbai, Maharashtra, India Organo Mart Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Role DescriptionThis is a full-time on-site role for a US Voice Process representative located in Mumbai. The role involves handling inbound and outbound calls, providing exceptional customer service, and engaging with customers to resolve their queries. Additionally, you will be responsible for maintaining accurate records of interactions, identifying...

  • Absli Inbound Customer Service-Voice Process

    24 hours ago

    Navi Mumbai, Maharashtra, India Credicus Business Services Full time ₹ 18,000 - ₹ 20,000 per year

    Inbound Customer Service Excellent communication. Salary upto 18k Inhand Day Shift Rotational week off Need Linguistic candidates Malyalam, Telegu , Tamil Salary 20,000/- In hand Required Candidate profileHSC is mandate Job location- Airoli, Navi Mumbai, Maharashtra HR Contact: PriyankaMobile: Mode: Call or WhatsApp

  • Inbound Process

    4 weeks ago

    Navi Mumbai, Maharashtra, India Credicus Business Services Full time

    Job DescriptionWe are seeking a motivated individual to join our team as an Inbound Process Executive. This role involves handling customer inquiries and providing exceptional service to ensure a positive customer experience.Responsibilities- Handle inbound customer inquiries via phone, email, and chat in a professional and timely manner.- Provide accurate...