▷ (Apply in 3 Minutes) Senior Associate - Merchant And Digital

Job Title Senior Associate - Merchant and Digital Work Type Permanent Location DLF Downtown - Gurgaon It s more than a career at NAB It s about more meaningful work more global opportunities and more innovation beyond boundaries Your job is just one part of your life When you bring your ideas energy and hunger for growth you ll be recognised and rewarded for your contribution in return You ll have our support to excel for our customers deliver positive change for our communities and grow your career NAB has established NAB Innovation Centre India as a centre for operations and technology excellence to support NAB deliver faster better and more personalized experience to customers and colleagues At NAB India we re ramping-up and growing at a very fast pace Our passionate leaders recruit and develop high performing people empowering them to deliver exceptional outcomes to make a positive difference in the lives of our customers and our communities YOUR NEW ROLE Role contribution is primarily focused on the onboarding and offboarding of bank feed customers The team member manages requests across various affiliated accounting packages such as MYOB XERO Reckon SISS BGL AGData PRAEMIUM and various existing and upcoming organisations completed to high quality and within SLA Colleagues provide file-based support to customers and bankers at all stages of the business cycle Adherence to all internal operating procedures relevant to the position Action inbound tasks emails and other forms of customer communication referrals within expected turnaround times Be able to manage ambiguity difficult conversations and still deliver to our values to serve our customers well Process manage and support customers and bankers with applications utilising NAB programs to risk and correct process To meet NPS targets Customer Experience call compliance and quality scores and hold exceptional customer advocacy WHAT WILL YOU BRING Be motivated self-driven and passionate about customers Experience in working to KPI or performance-based results Have foundations in financial acumen and the ability to communicate in simple language with customers Evidence of working in an environment that requires proactive learning and best practice sharing Experience in a phone-based role desirable but not mandatory Credit and risk management experience A diverse and inclusive workplace works better for everyone Our goal is to foster a culture that fills us with pride rooted in trust and respect NAB is committed to creating a positive and supportive environment where everyone is encouraged to embrace their true authentic selves A diverse and inclusive workplace where our differences are celebrated and our contributions are valued It s a huge part of what makes NAB such a special place to be More focus on you We re committed to delivering a positive experience for our colleagues and a workplace you can be proud of We support our colleagues to balance their careers and personal life through flexible working arrangements such as hybrid working and job sharing and competitive financial and lifestyle benefits We invest in our colleagues through world class development programs Distinctive Leadership and Career Qualified in Banking and empower you to learn grow and pursue exciting career opportunities Join NAB India This is your chance to join NAB India and along with your experience and expertise to help shape an innovation driven organisation that focuses on making a positive impact in the lives of its customers colleagues and communities To know more about us please click To know more about NAB Global Innovation Centres please click We re on LinkedIn