IT Support Associate

4 hours ago

Bangalore, India Amazon Full time

At Amazon, we strive to be Earth’s most customer-centric company where people can find and discover anything they want to buy online. We hire the world’s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We’re making history and the good news is we’ve only just begun.
Amazon, one of the top 100 companies in the United States, has an immediate opening for an IT Support Associate .
IT Service Desk (SD) is the centralized IT support organization within OTS Global IT Delivery located across America, Europe/Prague, India. The team utilizes an omni-channel contact center to provide efficient, streamline 24x7 IT support to Worldwide (WW) Operations (Ops) associates and internal/external support for Amazon Lockers. Overall, SD plays a critical role in ensuring the smooth functioning of Amazon sites globally and thereby has a direct impact on Amazon’s ability to serve its customers on time.

Responsibilities include, but are not limited to:

1. Effective Communication Skills: Demonstrating proficiency in clear and concise communication. This role needs interaction with Amazon Internal customers it includes APAC/EMEA/AMER Operation /IT team/Customer support.
2. Adherence to standard operating procedures (SOPs) is fundamental to maintaining consistency and efficiency in daily operations.
3. Basic Knowledge on IT Troubleshooting on end user devices: Competence in resolving issues on various client devices, including desktops, laptops, printers, and scanners.
4. Basic Understanding and troubleshooting skills on Various Operating system specifically on Windows and Linux
5. This position requires a flexible work schedule involving rotational shifts. Providing real-time customer experience by working in 24*7 operating environment.
6. Adherence to OTS Service Desk Goals: Meeting targets for Response and Resolution SLA, CSAT, and effectively managing incidents.
7. This role will be working from Bangalore (BLR18) Corporate office.

• Bachelor’s degree
• Minimum of 1+ year of work experience.
• Good communication skills
• Basic Understanding of ITIL-Based Ticketing Tools and Monitoring Tools
• Basic Understanding and troubleshooting skills on Network

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

  • It Support Associate

    4 hours ago

    Bangalore, Karnataka, India Amazon Full time

    DESCRIPTION At Amazon we strive to be Earth s most customer-centric company where people can find and discover anything they want to buy online We hire the world s brightest minds offering them an environment in which they can relentlessly improve the experience for customers Innovation and creativity are built into the DNA of the company and are...

  • Customer Support Associate

    2 days ago

    Bangalore Urban District, Karnataka, India AppsForBharat Full time

    Full Time - Operations - On-Site Bangalore Urban, Karnataka, India **Job Title**:Customer Support Associate** **Location**: Bengaluru/Gurgaon **Reporting To**: Head of Launch Ops **Department**: Retention **Level**: L5 **Type**: Full-Time **About the Role**: We are seeking a dynamic and detail-oriented **Customer Support Associate** to join our Puja...

  • Associate - Customer Support - Healthcare Process (0-1 yrs)

    4 hours ago

    Bangalore, India BlackHardStone Full time

    Job Title: Customer Support Associate (English + Bengali) - Healthcare Process Company: Tech Mahindra Ltd. Location: Electronic City Phase II, Bangalore Employment Type: Permanent | Work Mode: Work from Office Shift: Rotational (24/7 for Males, Day Shift for Females between 6 AM - 8 PM) Working Days: 6 days/week with 1 rotational off Job Overview: We...

  • Senior Associate

    1 day ago

    Bangalore, India Pierian Services Full time

    Title: US Tax – Senior Associate - Individual Tax (1040) Location – Bangalore (work from office) Job Summary: The primary role of a Senior Associate is to review moderate to complex tax returns prepared by Associates and Advanced associates. Senior tax associates should foster a collaborative relationship with associates and managers. ...

  • Senior Associate

    9 hours ago

    bangalore, India Pierian Services Full time

    Title: US Tax – Senior Associate - Individual Tax (1040)Location – Bangalore (work from office) Job Summary: The primary role of a Senior Associate is to review moderate to complex tax returns prepared by Associates and Advanced associates. Senior tax associates should foster a collaborative relationship with associates and managers.Opportunity: We...

  • Associate

    1 day ago

    Bangalore, India Patil & Singh LLP | Advocates Since 1999 Full time

    This is a full-time on-site role located in Bengaluru for an Associate at Patil & Singh LLP | Advocates Since 1999. The role involves working closely on a range of matters, providing legal support through research, drafting, client interactions, and court appearances. KEY RESPONSIBILITIES- Dive deep into legal research and help build strong,...

  • Associate Travel Support

    1 day ago

    Bangalore, India ITILITE Full time

    About ITILITE: ITILITE ( stands as a rapidly growing business travel and expense platform, disrupting a colossal $2.5 Trillion industry. Our mission at ITILITE (referred to as lite-itineraries) is to provide companies with a travel solution that alleviates the challenges of work-related trips. We firmly believe that travelers should dedicate their energy...

  • Associate Travel Support

    7 hours ago

    bangalore, India ITILITE Full time

    About ITILITE:ITILITE (www.itilite.com) stands as a rapidly growing business travel and expense platform, disrupting a colossal $2.5 Trillion industry. Our mission at ITILITE (referred to as lite-itineraries) is to provide companies with a travel solution that alleviates the challenges of work-related trips. We firmly believe that travelers should dedicate...

  • Associate Travel Support

    1 hour ago

    Bangalore, India ITILITE Full time

    About ITILITE: ITILITE ( stands as a rapidly growing business travel and expense platform, disrupting a colossal $2.5 Trillion industry. Our mission at ITILITE (referred to as lite-itineraries) is to provide companies with a travel solution that alleviates the challenges of work-related trips. We firmly believe that travelers should dedicate their energy...

  • Associate

    6 hours ago

    bangalore, India Patil & Singh LLP | Advocates Since 1999 Full time

    This is a full-time on-site role located in Bengaluru for an Associate at Patil & Singh LLP | Advocates Since 1999. The role involves working closely on a range of matters, providing legal support through research, drafting, client interactions, and court appearances.KEY RESPONSIBILITIES-Dive deep into legal research and help build strong, well-supported...