
Associate - Customer Support - Healthcare Process (0-1 yrs)
5 hours ago
Job Title: Customer Support Associate (English + Bengali) - Healthcare Process
Company: Tech Mahindra Ltd.
Location: Electronic City Phase II, Bangalore
Employment Type: Permanent | Work Mode: Work from Office
Shift: Rotational (24/7 for Males, Day Shift for Females between 6 AM - 8 PM)
Working Days: 6 days/week with 1 rotational off
Job Overview:
We are hiring Customer Support Associates fluent in English and Bengali for a healthcare voice process. The role involves assisting patients with appointment bookings and healthcare queries via phone and email.
Key Responsibilities:
- Handle inbound/outbound calls and emails
- Book appointments and assist with patient inquiries
- Maintain accurate documentation and follow SOPs
- Meet quality and productivity benchmarks
- Stay updated on process changes
Requirements:
- Fluent in English & Bengali with a neutral Indian accent
- Strong communication and customer service skills
- Minimum qualification: 10+2 / Diploma / Graduate
Freshers or up to 1 year of experience
Knowledge of medical terms is a plus
Monthly In-Hand Salary:
Experience Level In-Hand Salary (Approx.)
Fresher - 18,000 - 19,000
6 to 12 months experience - 21,000 - 22,000
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