Associate - Customer Support - Healthcare Process (0-1 yrs)

3 weeks ago


Bangalore, India BlackHardStone Full time

Job Title: Customer Support Associate (English + Bengali) - Healthcare Process

Company: Tech Mahindra Ltd.

Location: Electronic City Phase II, Bangalore

Employment Type: Permanent | Work Mode: Work from Office

Shift: Rotational (24/7 for Males, Day Shift for Females between 6 AM - 8 PM)

Working Days: 6 days/week with 1 rotational off

Job Overview:

We are hiring Customer Support Associates fluent in English and Bengali for a healthcare voice process. The role involves assisting patients with appointment bookings and healthcare queries via phone and email.

Key Responsibilities:

- Handle inbound/outbound calls and emails

- Book appointments and assist with patient inquiries

- Maintain accurate documentation and follow SOPs

- Meet quality and productivity benchmarks

- Stay updated on process changes

Requirements:

- Fluent in English & Bengali with a neutral Indian accent

- Strong communication and customer service skills

- Minimum qualification: 10+2 / Diploma / Graduate

Freshers or up to 1 year of experience

Knowledge of medical terms is a plus

Monthly In-Hand Salary:

Experience Level In-Hand Salary (Approx.)

Fresher - 18,000 - 19,000

6 to 12 months experience - 21,000 - 22,000



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