Customer Support Associate
6 days ago
Job Title: Customer Support Associate
Job Category: CSA
Role Description: A CSA in this role responds to customer queries and provides resolution, support and assistance to the customers who calls pertaining to existing/new queries on services provided by the client. The Agent will play an integral role in improving the customer experience by providing fast, friendly, and effective service with accurate and personal solutions to customer enquiries.
Roles & Responsibilities
• Revert on calls to customer on a variety of issues
• Update and process information accurately into the system(s)
• Resolve customer problems in a timely manner
• Take ownership & deliver on customer commitments
• Liaise with others within the process in the event where a customer query cannot be resolved at first point of contact
• Clear Communication - during all conversations with customers, uses simple English that delivers information and solutions in an easy manner
• Professional Focus - demonstrates a high level of personal and professional integrity when dealing with customers as well as treats all customers with empathy, respect and consideration.
• Ability to solve problems – look for solutions aligned to customer’s perspective and deliver on all commitments Teamwork – consistently work together, trust each other and engage in constructive conversations for the good of the team.
Who Can Apply?
- Freshers & Experienced professionals (0-1 year) are welcome
- Voice Process - Tech Support
- Qualification: Any Degree in Computer Science (B.E/B.Tech in CS/IT included)
- Industry: Technical Support (Broadband/Configuration/Troubleshooting)
- Excellent communication (SVAR 60+), hands-on technical support/service
⚠️ Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or deepalakshmi@firstsource.com email addresses.
-
Bangalore, Karnataka, India Customer Support Executive Full time- Flipkart Customer Support Role- Qualifications Any Graduate Fluent English Hindi- Experience Freshers Experienced- Salary 14 700 - 20 500 month Quarterly Bonus- Rotational 9 - hour shifts 6 days week - Interview Rounds HR Ops Trainer - Location Kudlugate- Flipkart Semi - Voice Process Jobs- Qualifications Any Graduate Fluent English ...
-
Customer Support Executive
2 weeks ago
bangalore district, India Nerige Story Full timeAt Nerige Story we work closely with India's artisans digging deep into India's artisanal heritage with a goal to reimagine and present traditional clothing in a way that is completely refreshing and unique. We are a young E-commerce business and we are looking for a Customer Sales & Support Associate to manage all our sales & support conversation across...
-
Customer Support Specialist
2 weeks ago
bangalore district, India Live Connections Full timeJob Title: Customer Support Associate – International Voice Process Location: hyderabad Experience: Graduate Minimum 1 Year of Experience (International Voice / Semi Voice) Key Responsibilities Handle international voice process calls with professionalism. Provide excellent customer support while ensuring high-quality communication. Resolve...
-
Customer Support Associate
2 weeks ago
Bangalore, India Firstsource Full timeJob Title: Customer Support Associate Job Category: CSA Role Description: A CSA in this role responds to customer queries and provides resolution, support and assistance to the customers who calls pertaining to existing/new queries on services provided by the client. The Agent will play an integral role in improving the customer experience by...
-
Customer Support Associate
2 weeks ago
Bangalore, India Firstsource Full timeJob Title: Customer Support Associate – International Chat Job Location : Bangalore Role Description: A CSA in this role responds to customer queries and provide resolution, support and assistance to the customers who send Chats pertaining to existing/new queries on services provided by the client. The Agent will play an integral role in improving...
-
Customer Support Associate
2 weeks ago
bangalore district, India Firstsource Full timeAbout Firstsource Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications,...
-
Customer support associate
2 weeks ago
Bangalore, India Firstsource Full timeJob Title: Customer Support Associate – International Voice Grade: H1/H2 Job Category: CSA / Sr. CSA Function/Department: Operations Reporting to: Team Leader Role Description: A CSA in this role responds to customer queries and provides resolution, support and assistance to the customers who calls pertaining to existing/new queries on services...
-
Customer Support Associate
1 week ago
Gurgaon District, Haryana, India VCollaborate consulting Full time**ob Title**: Customer Support Associate - Voice / Non-Voice **Job Type**: Full-time | Permanent **Location**: Gurgaon, Haryana (Work from Office) **Salary**: ₹18,000 - ₹20,000 per month + Incentives **Job Overview**: **Key Responsibilities**: - Provide clear and effective solutions to customer concerns - Update and maintain accurate customer...
-
Customer Support Associate
1 week ago
Bangalore, India ETeam Full timeCompany Overview ETeam India, a part of eTeam formed in 1999, excels in providing comprehensive staffing solutions globally. Recognized as a top-tier staffing and recruiting firm, eTeam offers high-volume staffing and strategic workforce services to Fortune 1000 companies and government agencies. With headquarters in Bangalore and operations spanning over...
-
Customer Support Specialist
16 hours ago
pune district, India Sakon Full timeWalk-in Drive – Associate / Senior Associate – Helpdesk 📅 Date: 7th Oct 2025 – 9th Oct 2025⏰ Time: 11:00 AM – 6:00 PM 📍 Venue: 6th Floor, Ag Trade Center, NDA Pashan Rd, Ram Nagar, Bavdhan, Pune, Maharashtra 411021👤 Contact Person: Anuradha Dhal Job Overview We are hiring for Associate / Senior Associate – Helpdesk to support our SaaS...
