Guest Relation Executive

4 weeks ago

Coimbatore, Tamil Nadu, India Cathrrine Travels And Tours Full time
Job Description

Key Responsibilities

- Greet and welcome clients, visitors, and walk-ins with warmth and professionalism
- Manage front-desk operations, including handling inquiries, appointments, and client registrations
- Coordinate with sales, CRM, and admin teams to arrange meetings, property visits, and client service requests
- Maintain and update visitor logs, client records, and CRM systems accurately
- Handle customer queries, concerns, and feedback with a solution-oriented and courteous approach
- Support sales and CRM teams during client walkthroughs, events, and presentations
- Ensure the reception and waiting areas are clean, organized, and reflective of the brand's ambience
- Represent the company's image and values positively at all client-facing touchpoints

Requirements

Required Skills & Competencies

- Excellent verbal and written communication skills
- Polite, confident, and presentable in customer-facing interactions
- Proficiency in MS Office, Google Workspace, and CRM tools
- Strong listening skills, patience, and the ability to resolve issues effectively
- Ability to multitask and stay composed in a fast-paced environment
- Fluency in English and regional languages preferred

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