It Technology Services Senior Specialist

We help the world run better At SAP we keep it simple you bring your best to us and we ll bring out the best in you We re builders touching over 20 industries and 80 of global commerce and we need your unique talents to help shape what s next The work is challenging - but it matters You ll find a place where you can be yourself prioritize your wellbeing and truly belong What s in it for you Constant learning skill growth great benefits and a team that wants you to grow and succeed What you ll build You will be responsible for ensuring high-quality day-to-day service delivery by defining tracking and meeting ambitious KPIs and SLAs You will provide advanced technical expertise in database technologies particularly HANA while supporting HANA ASE MSSQL environments You will handle major incidents troubleshoot service failures manage downtime scenarios and also working on customer s landscape to bring the performance stability to their landscape You will collaborate across teams to streamline processes enhance automation and deliver proactive operations services along with effective alert-reduction programs Your work will directly impact safeguarding system reliability through proactive monitoring incident management and comprehensive root-cause analysis You will manage and prevent escalations by taking proactive steps and driving initiatives that boost operational resilience and customer satisfaction Also perform a thorough root cause analyses and deliver corrective and preventive action plans for outages and performance issues What you ll bring 10 years of experience in Technically skilled in Database Technologies like HANA ASE MSSQL - with expert level knowledge in HANA Demonstrated ability to diagnose system issues effectively using logs traces and alert outputs supported by strong analytical and troubleshooting skills and a proactive problem-solving mindset You will bring in Continuous Improvement Initiatives to address customer pain points and enhancements in the Service Delivery Experience implementing preventive measures and stabilizing complex SAP environments to ensure consistent performance and reliability A solid understanding of Linux Unix and networking fundamentals further strengthens your technical foundation Additionally you bring experience in problem management and structured root-cause analysis methodologies enabling you to drive continuous improvement and long-term operational stability Where you belong RISE with SAP S 4HANA Cloud private edition is one of the key deployment options for our customers cloud transformation It provides a comprehensive cloud infrastructure and managed service offerings to our customers as an essential part of the overall Cloud Strategy of SAP Under RISE with SAP SAP allows customers to run their SAP S 4 HANA and other SAP applications in a managed private cloud environment either in SAP s own datacentres IaaS Hyperscalers SAP Premium Suppliers or in customers own existing datacentres Within the Customer Services Delivery CS D Board area the mission of the Enterprise Cloud Services ECS Delivery organization is to run and operate SAP s private cloud offering The Enhanced Operation Service is part of SAP Enterprise Cloud Services Delivery organization This is a dedicated team which will focus on leading and optimizing strategic customers end-to-end delivery and operation model during the customer s cloud transformation journey ITT3 SAPECSCareers Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively Originally known for leadership in enterprise resource planning ERP software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves At SAP you can bring out your best We win with inclusion SAP s culture of inclusion focus on health and well-being and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential We ultimately believe in unleashing all talent and creating a better world SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and or mental disabilities If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to Recruiting Operations Team Careers sap com For SAP employees Only permanent roles are eligible for the according to the eligibility rules set in the SAP Referral Policy Specific conditions may apply for roles in Vocational Training Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity gender including pregnancy childbirth et al sexual orientation gender identity or expression protected veteran status or disability in compliance with applicable federal state and local legal requirements Successful candidates might be required to undergo a background verification with an external vendor AI Usage in the Recruitment Process For information on the responsible use of AI in our recruitment process please refer to our Please note that any violation of these guidelines may result in disqualification from the hiring process Requisition ID 438086 Work Area Information Technology Expected Travel 0 - 10 Career Status Professional Employment Type Regular Full Time Additional Locations LI-Hybrid