It Technology Services Specialist

We help the world run better At SAP we keep it simple you bring your best to us and we ll bring out the best in you We re builders touching over 20 industries and 80 of global commerce and we need your unique talents to help shape what s next The work is challenging - but it matters You ll find a place where you can be yourself prioritize your wellbeing and truly belong What s in it for you Constant learning skill growth great benefits and a team that wants you to grow and succeed What you ll build Enhanced Operations Service Specialist plays a pivotal role within the SAP ECS - Enhanced Operations Service EOS organization serving as a trusted advisor responsible for safeguarding and optimizing strategic customers investments in SAP Enterprise Cloud Services We are looking for an experienced SAP technology professional expert for the Enhanced Operations Service EOS team who should have a proven track record in SAP Basis Critical Situation Handling Project Management with a strong technical and process background A customer first mindset is a must As an Enhanced Operations Service Specialist - you are responsible for Ensuring Day to Day quality service delivery and defining tracking and achieving various ambitious service KPI and SLA s Quick responses during escalations take proactive steps to avoid escalations identifying and driving initiatives to improve the operation and stability for our customer system and Driving initiatives to standardize and simplify server operations Root Cause analysis for Service requests execution failures Repetitive failures Long running incidents Customers and systems triggering repetitive alerts and other issues - continuous improvement methodologies Analyse root-causes of the failures if known in achieving the KPIS and define a corrective action plan with well-defined mitigation steps Coordinate and orchestrate the work between the various teams with Strong collaboration with other units within and outside Enterprise Cloud Service units Bring in Continuous Improvement Initiatives to address customer pain points and enhancements in the Service Delivery Process improvement initiatives for daily operational activities Streamline standard operating procedures by focussing on automation enhancements Proactive Operation services for the customer and service on-demand with improvements plans to all the stakeholders involving the customer What you bring Hands-on experience in one of the areas like Basis System Performance Management Lifecycle events Upgrades Updates SAP Project Management Support Escalation Management Knowledge of products like SAP Cloud-Connector S4 would be an added advantage Practical knowledge with SAP technologies like SAP NetWeaver Business Objects SAP HANA and SAP Sybase Adaptive Server Enterprise ASE Experience with Managed Hosting services or SAP Private Cloud or Public Cloud Operations Support Application Security Backup and recovery strategies performance tuning System Copies export-import high availability and disaster recovery strategy export-import Experience in Problem Management Root cause analysis methodologies EDUCATION AND QUALIFICATIONS 8 years of related professional experience Bachelor s degree or higher in one of the following areas Computer Science Engineering Information Technologies Management Professional Certification of SAP BASIS Business Object with exposure to Project Management tasks including PMP and ITIL certification Cloud knowledge e g experience of working in Public Cloud Domains like Microsoft Azure AWS and GCP Capacity to continuously acquire new knowledge in an independent and proactive way Good analytical and solution-oriented thinking Very good communication and networking skills Experience of safeguarding customer relationship Strong customer service focus Very good English language skill Where you belong The Enhanced Operation Service is part of SAP Enterprise Cloud Services Delivery organization This is a dedicated team which will focus on leading and optimizing strategic customers end-to-end delivery and operation model during the customer s cloud transformation journey We provide a spectrum of cloud deployment options for our customers with our own infrastructure our partners and through public cloud infrastructures SAPECSCareers ITT2 Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively Originally known for leadership in enterprise resource planning ERP software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves At SAP you can bring out your best We win with inclusion SAP s culture of inclusion focus on health and well-being and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential We ultimately believe in unleashing all talent and creating a better world SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and or mental disabilities If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to Recruiting Operations Team Careers sap com For SAP employees Only permanent roles are eligible for the according to the eligibility rules set in the SAP Referral Policy Specific conditions may apply for roles in Vocational Training Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity gender including pregnancy childbirth et al sexual orientation gender identity or expression protected veteran status or disability in compliance with applicable federal state and local legal requirements Successful candidates might be required to undergo a background verification with an external vendor AI Usage in the Recruitment Process For information on the responsible use of AI in our recruitment process please refer to our Please note that any violation of these guidelines may result in disqualification from the hiring process Requisition ID 439695 Work Area Information Technology Expected Travel 0 - 10 Career Status Professional Employment Type Regular Full Time Additional Locations LI-Hybrid