It Technology Services Specialist

We help the world run better At SAP we keep it simple you bring your best to us and we ll bring out the best in you We re builders touching over 20 industries and 80 of global commerce and we need your unique talents to help shape what s next The work is challenging - but it matters You ll find a place where you can be yourself prioritize your wellbeing and truly belong What s in it for you Constant learning skill growth great benefits and a team that wants you to grow and succeed About SAP As the market leader in enterprise application software SAP helps companies of all sizes and industries innovate through simplification From the back office to the boardroom warehouse to storefront on premise to cloud desktop to mobile device SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition SAP applications and services enable customers to operate profitably adapt continuously and grow sustainably Purpose and Objective Within the Customer Success Delivery CS D division the Enterprise Cloud Services ECS Delivery team runs the HANA Enterprise Cloud and is responsible for OS DB SAP Apps such as S 4 HANA operations support for our customers across multiple infrastructures - SAP DCs AWS Azure GCP We are looking for an IT Technology Associate Consultant who will be responsible for infrastructure support and services along with running SAP s backend technology including operations of state-of-the-art datacenters as well as client technology around the globe What you ll build As an IT Technology Consultant you will be responsible for Handling Incidents Alerts and Service Requests Delivery and maintenance of complex SAP Landscapes by providing technical expertise and support Planning setup implementation and operation of SAP technologies achieving ambitious SLAs Conceptual design configuration and administration of server landscapes with focus on Linux Operating systems Troubleshooting and resolving any hardware OS App and DB related issues that impact the business Managing daily operations ensuring high availability The role is part of a 24x7 operational team following a global follow-the-sun model with rotational shifts and week-offs Proper documentation definition of technical operational concepts and guidelines for the implemented SAP landscapes and roll out of this information knowledge to the rest of the team Coordination with international teams in global projects crisis handling de-escalation initiatives While cross-trained in all topic areas Basis application OS and Database you ll specialize in one of these areas and own incidents and service requests closure end-to-end What you ll bring BE BTech MCA from a reputable institute 6 to 9 years of work experience in Linux administration IT experience with network services like DNS LDAP Samba sFTP Sendmail Postfix Experience on at least one of the public cloud service providers Microsoft Azure Amazon Web Services Google Cloud Platform Understanding of NFS BlockDevice Raid concepts Scripting experience - Any of Shell Perl Python Go or similar Working experience in Virtualization XEN VMware Experience with OS monitoring backup restore configuration automation technologies Chef Experience working in an international environment being able to work effectively with international and virtual teams The role is part of a 24x7 operational team following a global follow-the-sun model with rotational shifts and week-offs Capable in technical documentation and creation of knowledge-based assets KBAs Ability to continuously acquire new knowledge proactively and independently Analytical and solution-oriented thinking Basic Knowledge in Network and Storage Preferred Basic knowledge in one or more of the following products Content Server Convergent Charging MDM GK Software OpenText SAP Cloud Connector TOMCAT IIS IDM SCM Optimizer SAP Mobile Platform TREX Business Connector Work experience as Technical SAP NetWeaver Consultant ABAP and Java Basis Administration Working knowledge in Business Object Products BOBI BODS etc Working knowledge in UNIX Linux environment HANA DB and Sybase ASE databases Exposure to ITIL framework Where you belong Success is what you make it At SAP we help you make it your own A career at SAP can open many doors for you If you re searching for a company that s dedicated to your ideas and individual growth recognizes you for your unique contributions fills you with a strong sense of purpose and provides a fun flexible and inclusive work environment - apply now Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively Originally known for leadership in enterprise resource planning ERP software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves At SAP you can bring out your best We win with inclusion SAP s culture of inclusion focus on health and well-being and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential We ultimately believe in unleashing all talent and creating a better world SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and or mental disabilities If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to Recruiting Operations Team Careers sap com For SAP employees Only permanent roles are eligible for the according to the eligibility rules set in the SAP Referral Policy Specific conditions may apply for roles in Vocational Training Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity gender including pregnancy childbirth et al sexual orientation gender identity or expression protected veteran status or disability in compliance with applicable federal state and local legal requirements Successful candidates might be required to undergo a background verification with an external vendor AI Usage in the Recruitment Process For information on the responsible use of AI in our recruitment process please refer to our Please note that any violation of these guidelines may result in disqualification from the hiring process Requisition ID 437434 Work Area Information Technology Expected Travel 0 - 10 Career Status Professional Employment Type Regular Full Time Additional Locations LI-Hybrid