Technology Service Specialist

Technology Service Specialist, Associate

Job Title - Technology Service Specialist, Associate

Location - Bangalore, India

Role Description

• Provide level 2 production services for Enterprise Shared Services Applications.
• Understand support process (as per ITIL) and escalation procedures, become fully conversant with all support tools that will be used to provide effective support.
• Need to review application/platform changes and ensure all mandatory artefacts attached so that risks associated with change are understood and mitigation done.
• Need to resolve Incidents and Service requests
• Will need to participate in Incident management/Problem management process in person and follow escalation processes along with sending notification to clients periodically.
• Gain detailed knowledge of all business flows, the application architecture and the hardware configuration for supported applications.
• Ensure timely delivery of key data feeds within SLA's. Consistently achieve maximum availability (up time) for critical functionality.
• Conduct post-mortems of incidents and drive relevant feedback into Incident, Problem and Change management programs

What we'll offer you

As part of our flexible scheme, here are just some of the benefits that you'll enjoy

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

• 5+ years of hands-on experience in Java development with expertise in Informatica Power Center, Unix and Oracle - Exacc.
• Strong experience in front-end technologies (Unix, sql/plsql).
• Proven experience in performance tuning and optimization of large applications (including Oracle databases).
• Hands-on experience with unit testing frameworks and automated testing tools.
• Experience Automated deployments.
• Strong understanding of authentication and authorization concepts
• Basic understanding of Unix/Linux commands.
• Exposure to messaging middleware Cloud is an added advantage.

Your skills and experience

• 5+ years working experience in financial institution in providing IT support and dealing with business users on support or requirement gathering
• Getting things done in large organizations – understanding of where to use processes and how to build and operate a network
• Work across countries, regions and time zones with a broad range of cultures and technical capability
• Exceptional written and oral communication skills, including the ability to communicate technical information to a non-technical audience and with executive levels. Relationship management skills
• Experience working with virtual and global teams / Intercultural awareness
• Experience with using UNIX, Linux, Wintel, Perl/Shell scripting, as well as ability to write SQL to extract and patch data in Oracle databases and EXACC. Understanding with JAVA and .Net
• Experience of Monitoring tools such as Geneos, Netcool, Tivoli
• Experience in ETL tool like Informatica Power Center, Informatica Cloud Data Integration understanding and exposure upgrading the Technology
• Understand Informatica architecture, repository database, and data transformation dataflow as part of ETL processing and migrating to latest version
• Exposure to one of the Scheduler tools – Control-M (one scheduling tool)

Desirable

• Strong written and oral communication, interpersonal and organization skills. Team player, with strong collaboration skills and ability to communicate at all levels. Proven analytical and problem-solving abilities, with a keen attention to detail
• Strong understanding of analytical and problem-solving skills

How we'll support you

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information:

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.