Service Delivery Manager/Associate Project Manager
6 days ago
Job description
Some careers shine brighter than others.
If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Associate Project Manager.
In this role, you will:
- Manage a team of people who work as technical consultants on Workload Automation technologies of Control-M IWS, CA-7 etc.
- Drive key deliverables for the team in alignment with strategy for annual goals
- Performance management and evaluation against goals using metrics
- Collaborate with HSBC Internal Customers who use Workload Automation technologies Delivery.
- Develop regular engagement with our customers on service delivery feedback and continuous improvement
- Lead crisis calls during service Impacting Incidents and provide support which involves co-ordination with several Business and Support teams
- Act as Agile lead for team and help prioritize request backlogs and improve efficiency of team
- Data Analytical skills to drive decision making in accordance to value outcome to our customers.
- Drive improvements in the team by identifying toil in activties and processes and promote adoption of self-service offerings within our customers.
Requirements
To be successful in this role, you should meet the following requirements:
- Strong experience as a People Manager in Service Delivery area
- Excellent communication skills
- Customer engagement and stakeholder management skills working in different time zones
- Key Metrics reporting & Project Management Skills
- Good problem-solving and communication skills
- Technical Documentation
- Jira Service Desk and Confluence experience
- Good to have Experiences:
- Degree in IT
- ITIL
- Workload Automation experience (Control-M, IWS, CA7)
- Production Support experience
- Help Desk Management experience
- Scripting skills
You'll achieve more when you join HSBC.
www.hsbc.com/careers
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by - HSBC Software Development India
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