Delivery Manager

3 weeks ago

Hyderabad, Telangana, India Wipro Full time

Role Purpose

The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Ensure a deep enough understanding of clients' individual experiences to head off potential issues before they become problems Contract compliance & adherence Ensure all SLA parameters are met in the account and maintain a green card at all times Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines Delivery governance in the account Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project Ensure a green card for all accounts in terms of performance and quality Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage Ensure regular invoicing as per the contract terms and condition Forecast and track key account metrics Invoicing Timely submission of invoices to the client as defined in the SOW Provide information required and resolve any invoicing issues raised by the client Collect and analyze statistics (costs, customer service metrics etc.) Assume responsibility of budgeting and tracking expenses Ensure outstanding performance against key metrics mentioned in the agreement Regular cadence around contract compliance Evaluate performance with key metrics (accuracy, customer service metrics etc.) Set direction for the team, track progress against targets through regular cadence calls and course correct as require Drive the focus of the team on quality and adherence to contract compliance processes Drive and implement structured cadence around quality, both process and transactional Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc. Resource Allocation & Retention Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery Optimize manpower and minimize leakages by working closely with delivery head Ensure retention by offering relevant trainings and certifications of all allocated resources Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Build people capability to ensure superior customer service levels of the existing account/client Develop Capability within service line and products as per account requirements Lead capability development initiatives to drive client specific certifications Co-create capability enhancement programs with client for front line staff and supervisory level Work with the Training and HR team to build and review training calendar Ensure customer-dedicated (as a result of change in process/tool), guaranteed trainings are conducted for the employees in the areas of skill development, soft skill and leadership training Ensure team KPIs are assigned & delivered with timeliness & accuracy keeping the end results in mind Partner with HR and Training teams to build training programs for front line staff/engineers and the supervisory level Focus on helping people develop their careers in order to retain people in the account and reduce turnover Stakeholder Interaction & Management Coordinate with internal and external stakeholders to ensure compliance and quality in the delivery for accounts Interact and engage with the client leadership to communicate and update progress against account plan, project delivery etc.

  • Delivery Manager

    3 days ago

    Hyderabad, Telangana, India Veritis Group Inc Full time

    Job Title: Service Delivery Manager We are seeking an experienced Service Delivery Manager to oversee the successful delivery of IT services to our clients. Key Responsibilities: Manage the end-to-end service delivery process, ensuring adherence to SLAs, KPIs, Compliance, quality standards and customer expectations. Oversee end-to-end IT service delivery for...

  • Delivery Manager

    2 weeks ago

    Hyderabad, Telangana, India eAppSys Limited Full time

    About eAppSys:eAppSys is a trusted Oracle solutions partner, dedicated to delivering world-class services and innovations across Oracle on-premise and Cloud applications across eBS, Fusion, OCI, PaaS & AI Services. With a commitment to excellence, teamwork, and customer success, we empower organizations to transform their business processes and drive...

  • Delivery Manager

    4 days ago

    Hyderabad, Telangana, India Veritis Group Inc Full time

    Job DescriptionJob Title: Service Delivery ManagerLocation: HyderabadExperience: 10 yearsWork Setting : Work from OfficeWork Timings: UK ShiftJob Summary:We are seeking an experienced Service Delivery Manager to oversee the successful delivery of IT services to our clients. The role involves ensuring service excellence, maintaining client satisfaction,...

  • Delivery Manager

    4 days ago

    Hyderabad, Telangana, India Veritis Group Inc Full time

    Job Title: Service Delivery ManagerLocation: HyderabadExperience: 10 yearsWork Setting : Work from OfficeWork Timings: UK ShiftJob Summary:We are seeking an experienced Service Delivery Manager to oversee the successful delivery of IT services to our clients. The role involves ensuring service excellence, maintaining client satisfaction, managing SLAs, and...

  • Delivery Manager

    1 week ago

    Hyderabad, Telangana, India Divami - Design & AI-Led Product Engineering Full time

    Job DescriptionLocation: Hyderabad, IndiaRole Level: Mid to Sr LeadershipEmployment Type: Full-TimePreferred: MBAAbout DivamiDivami is a premier design-led product engineering firm specializing in delivering transformative digital solutions through the seamless amalgamation of design, engineering, and AI capabilities. As we scale to serve mid-market and...

  • Delivery Manager

    5 days ago

    Hyderabad, Telangana, India Divami - Design & AI-Led Product Engineering Full time

    Location: Hyderabad, IndiaRole Level: Mid to Sr LeadershipEmployment Type: Full-TimePreferred: MBAAbout DivamiDivami is a premier design-led product engineering firm specializing in delivering transformative digital solutions through the seamless amalgamation of design, engineering, and AI capabilities. As we scale to serve mid-market and enterprise clients...

  • Delivery Manager

    7 days ago

    Hyderabad, Telangana, India EnH Full time

    Position: Delivery ManagerLocation: Hi-Tech City, HyderabadDuration: Full timeNotice Period: ASAPExperience: 10-14 yrs Only, please do not apply 15+ yrs candidates.Education:B-Tech + MBA Mandatory.Responsibilities:Responsible for the delivery of all the projects in the organizationResponsible for Project management on Agile and SDLC-based delivery...

  • Delivery Manager

    3 weeks ago

    Hyderabad, Telangana, India Daxx Full time

    We are seeking a strong Technical Delivery Manager with good technical expertise, to be responsible for the quality of a highly scalable and distributed platform for one of the largest world-leading Auto mobile industry. You will be working as a key member of this collaborative team with a group of experts recognized around the world. This is an excellent...

  • Delivery Manager

    2 days ago

    Hyderabad, Telangana, India Core Edge Solutions LLP Full time

    Looking for Delivery Manager with C/C++/Python for device driver and application development in Linux/FreeRTOS/BareMetal environments background The Indian Semiconductor company having turnover over 2000 Cr company is looking to hire Delivery Manager Position : Delivery Manager Location : Hyderabad Experience : 12 - 15 years Education : BE/ B.Tech / M.Tech...

  • Delivery Manager

    4 weeks ago

    Hyderabad, Telangana, India vidaXL Full time

    Job Profile: Delivery Manager ORGANIZATIONAL POSITIONReports directly to: Lead Product Owner eCommerceSpan of control: The Delivery Manager is responsible for delivering the right amount of people with the right qualities within the right time for the technical teams of his scope. The team members and partners delivering team capacity are reporting to...

  • Delivery Management

    3 weeks ago

    Hyderabad, Telangana, India Epam Full time

    Description EPAM, a leader in product development and product-engineering services recognized by leading analyst firms, ranks #12 on Forbes' list of 25 fastest-growing tech companies and is also on Forbes' list of the most trustworthy companies in America. As the top Information Technology Services Company on Fortune's fastest-growing companies, EPAM...

  • Delivery Manager

    2 weeks ago

    Hyderabad, Telangana, India Core Edge Solutions LLP Full time

    Looking for Delivery Manager with C/C++/Python for device driver and application development in Linux/FreeRTOS/BareMetal environments background...The Indian Semiconductor company having turnover over 2000 Cr company is looking to hire Delivery Manager Position : Delivery Manager Location : HyderabadExperience : 12 - 15 yearsEducation : BE/ B.Tech / M.Tech...

  • Delivery Manager

    2 weeks ago

    Hyderabad, Telangana, India INRY Full time

    INRY is an Elite ServiceNow partner and one of America's fastest-growing companies (recognized in INC 5000, Financial Times). As a leading ServiceNow partner for over twelve years, we have been closely aligned with ServiceNow in every step of their growth. As a Design partner, we helped build and mature the product. We drove success at over 400 Fortune 500...

  • Delivery Manager

    13 hours ago

    Hyderabad, Telangana, India INRY Full time

    INRY is an Elite ServiceNow partner and one of America's fastest-growing companies (recognized in INC 5000, Financial Times). As a leading ServiceNow partner for over twelve years, we have been closely aligned with ServiceNow in every step of their growth. As a Design partner, we helped build and mature the product. We drove success at over 400 Fortune 500...

  • Delivery Manager

    3 weeks ago

    Hyderabad, Telangana, India Vistex Full time

    The  Delivery Manager  - Solution Delivery will work with Vistex customers on multiple engagements at any given time to successfully deliver assigned projects, build client relationships and drive new business opportunities. This role requires an in-depth knowledge of Project Management principles, disciplines and software development lifecycle (SDLC)...

  • Delivery Manager

    3 weeks ago

    Hyderabad, Telangana, India INRY Full time

    INRY is an Elite ServiceNow partner and one of America's fastest-growing companies (recognized in INC 5000, Financial Times). As a leading ServiceNow partner for over twelve years, we have been closely aligned with ServiceNow in every step of their growth. As a Design partner, we helped build and mature the product. We drove success at over 400 Fortune 500...

  • Pega Delivery Manager

    2 weeks ago

    Hyderabad, Telangana, India Coforge Full time

    Title: Pega Delivery ManagerDesignation: Delivery ManagerSkills: Pega, P&L, DeliveryExperience: 15+ yearsLocation: HyderabadWe at Coforge are hiring a Pega Delivery Manager with the following skillset:Experience: Candidates with 15+ years of delivery experience. Should have lead delivery of Pega (or similar BPM or Low-Code No-Code technologies) delivery...

  • Delivery Manager/Senior Delivery Manager

    3 weeks ago

    Hyderabad, Telangana, India Epam Full time

    Description We are looking for a Delivery Manager/Senior Delivery Manager - Data Engineering with a strong background in Big Data to join our team. In this role, you will be responsible for overseeing the successful delivery of customer projects, managing customer expectations and relationships, and identifying and managing engagement risks. You will...

  • Product Delivery Manager

    4 weeks ago

    Hyderabad, Telangana, India VoltusWave Full time

    Job Summary :- We are seeking a highly skilled and experienced Product Delivery Manager to oversee the timely and successful delivery of our product offerings.- The ideal candidate will work cross-functionally with product, engineering, design, and business teams to ensure that products are delivered on time, within scope, and aligned with the company's...

  • Delivery / project manager

    2 days ago

    Hyderabad, Telangana, India ValueMomentum Full time

    Job Description: Senior Manager - Delivery Job Title: Senior Manager – Delivery Primary skills: #Guidewire, #Delivery Management, #Client Management, #Team Leadership, #Account Management, #Performance Management etc. Location: Hyderabad Mode of work: Work from Office Experience: 14-16 years Your Key Job Responsibilities: Accountable for successful...