Incident / Service Delivery Project Manager

2 weeks ago


Hyderabad, Telangana, India ValueMomentum Full time
Job Description: Service Delivery Manager/ Incident Manager

Job Title : Technical Project Manager – AMS (Application Management system)
Primary skills:

.Net technologies, Project and Incident Management for AMS projects
Location : Hyderabad
Mode of work : Hybrid
Experience : 12+ years

About the job
Are you a committed Technical Project Manager with a knack for steering complex Application management support (Production support & Maintenance) projects to success? We are looking for a seasoned Technical Project Manager with expertise in managing .Net based application management support projects, project governance, and cost optimization to join our innovative team. You will lead projects focused on Production support & Maintenance projects, ensuring they meet strategic objectives. Your role will include planning, monitoring and controlling project activities to ensure adherence to SLAs, client satisfaction and ensuring they meet project objectives by continuous improvement. You will also act as an

Incident Manager

when needed, ensuring efficient handling of critical incidents to minimize business impact

Responsibilities
Project management:
Plan, execute, and manage application support projects, focusing on .NET technologies.
Oversee incident, problem, change, and release management processes for supported applications.
Ensure compliance with SLAs, including uptime, response time, and resolution time.
Collaborate with clients to define and document requirements, priorities, and expectations.
Prepare and manage project budgets, schedules, and resources.
Drive continuous improvement initiatives, including automation and process optimizations.
Manage resource allocation and ensure the team is adequately trained on .NET technologies and tools.
Monitor and report project performance metrics, including MTTR, ticket trends, and SLA compliance.
Incident management:
Act as the Incident Manager to oversee the resolution of critical incidents impacting business operations.
Coordinate with the L2/L3 teams, development teams, and infrastructure teams to ensure quick resolution.
Communicate effectively with stakeholders during high-severity incidents, providing timely updates and post-resolution summaries.
Drive Root Cause Analysis (RCA) for major incidents and ensure implementation of preventive actions.
Establish and maintain escalation protocols for unresolved or recurring issues

Requirements
Excellent problem-solving and analytical skills.
Strong communication and collaboration abilities.
Ability to work effectively in a team and independently.
Project management skills to deliver solutions on time and within budget.
Up-to-date knowledge of cloud services and best practices.
B.Tech/ B.E/ MCA/ M.Tech in Computer Science or equivalent (FULL TIME) having 12+ yrs of total IT experiences.
3- 5 years of working experience on managing application management support projects.
5+ years of relevant experience in project management.
Strong Knowledge of .NET technologies, including ASP.NET, MVC, C#, Web API, and related frameworks.
Proficiency in Agile/Scrum methodologies and traditional project management approaches.
Hands-on experience managing critical incidents and driving RCA and corrective actions.
Familiarity with ticketing systems (e.g., ServiceNow, Jira), monitoring tools, and ITSM processes.
Strong leadership, communication, and stakeholder management skills.
Previous experience in the insurance industry.
Professional certification (PMP) preferred.
ITIL/ITSM certification for incident and service management will be a plus.


  • Hyderabad, Telangana, India ValueMomentum Full time

    Job Description: Technical Project Manager - AMSJob Title : Technical Project Manager – AMS (Application Management system)Primary skills:.Net technologies, Project and Incident Management for AMS projectsLocation : HyderabadMode of work : HybridExperience : 12+ yearsAbout the jobAre you a committed Technical Project Manager with a knack for steering...


  • Hyderabad, Telangana, India Techwave Full time

    Techwave we are always in an exercise to foster a culture of growth and inclusivity We ensure whoever is associated with the brand is being challenged at every step and is provided with all the necessary opportunities to excel in life People are at the core of everything we do Join us Who are we Techwave is a leading global IT and engineering services...


  • Hyderabad, Telangana, India Techwave Consulting Inc Full time

    Job DescriptionTechwave, we are always in an exercise to foster a culture of growth, and inclusivity. We ensure whoever is associated with the brand is being challenged at every step and is provided with all the necessary opportunities to excel in life. People are at the core of everything we do.Join usWho are weTechwaveis a leading global IT and engineering...

  • Incident Manager

    2 hours ago


    Hyderabad, Telangana, India ValueMomentum Full time

    Technical Project Manager – AMS We are seeking a skilled Technical Project Manager to oversee the management of Application Management System (AMS) projects. About the Role This role is responsible for planning, executing, and managing application support projects focused on .NET technologies. The ideal candidate will have experience in project and...

  • Incident Manager

    1 day ago


    Hyderabad, Telangana, India ValueMomentum Full time

    Job Title: Technical Project Manager – AMS (Application Management system)Primary skills: .Net technologies, Project and Incident Management for AMS projectsLocation: HyderabadExperience: 12+ yearsResponsibilities Project management:Plan, execute, and manage application support projects, focusing on .NET technologies.Oversee incident, problem, change, and...


  • Hyderabad, Telangana, India Lilly Full time

    Job DescriptionTech@Lilly Service Management Process Manager for Incident and Major IncidentAssist Tech@Lilly in becoming the most dynamic and effective Tech organization in the world.u00A0 As a Service Management Process Manager, you will manage critical processes required for world class operations. As a process manager you will be overseeing groups of...


  • Hyderabad, Telangana, India HSBC Full time

    Job DescriptionJob descriptionSome careers shine brighter than others.If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.HSBC is one...


  • Hyderabad, Telangana, India State Street Corporation Full time

    Job DescriptionThe Infrastructure Client Relationship Manager will be responsible for managing the business relationship across multiple business units across locations in India. This role requires effective liaison with all business entities, Technology groups, and external vendors to manage account-level governance across locations in India and provide...


  • Hyderabad, Telangana, India Synchrony Full time

    The role of a Service Delivery Manager 2 (SDM2) is to be a member of the Incident Response Center (IRC) and support Synchrony's Incident and Problem Management processes. This includes initiating and leading major technology-based incidents from internal users and support associates, support vendors, and SYF's clients, providing leadership on major...


  • Hyderabad, Telangana, India Veritis Group Inc Full time

    Job Title: Service Delivery ManagerWe are seeking an experienced Service Delivery Manager to oversee the successful delivery of IT services to our clients. This role involves managing the end-to-end service delivery process, ensuring adherence to SLAs, KPIs, Compliance, quality standards and customer expectations.About Veritis Group IncVeritis Group Inc is a...


  • Hyderabad, Telangana, India Reckitt Full time

    Job OverviewWe are Reckitt, a global leader in the hygiene, health, and nutrition markets. Our purpose is to protect, heal, and nurture people and the planet. We are seeking an experienced professional to join our IT team as a SAP Commercial Support Lead.This role will provide strategic and challenging support to live commercial markets, factories, and Area...

  • Incident Manager

    3 weeks ago


    Hyderabad, Telangana, India Milestone Full time

    Overview Triage and analyze the major incident using the known triage data gathered, support documentation, and define procedures. Facilitate, manage, and document the Incident throughout the lifecycle of the Incident. Proactively lead and drive outages to quick service restoration; provide support and leadership for all events, especially high...


  • Hyderabad, Telangana, India MacroHire Full time

    About the RoleSolutions: Develop solutions for SaaS platforms of AIOps and AI/ML.Presales: Manage RFI/RFPs, due-diligence, bid management, proposal response, and sales workshops.Portfolio: Create collateral such as whitepapers, frameworks, GTM content, analyst discussions, vendor POC's, and awareness campaigns.Delivery: Deliver solutions for SaaS platforms...


  • Hyderabad, Telangana, India NTT America Solutions, Inc. Full time

    **Make an impact with NTT DATA**Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.**Your day at NTT DATA**The Managed...


  • Hyderabad, Telangana, India NTT DATA Full time

    Job Description Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.Your day at NTT...

  • Delivery Manager

    2 days ago


    Hyderabad, Telangana, India Veritis Group Inc Full time

    Job Title: Service Delivery Manager We are seeking an experienced Service Delivery Manager to oversee the successful delivery of IT services to our clients. Key Responsibilities: Manage the end-to-end service delivery process, ensuring adherence to SLAs, KPIs, Compliance, quality standards and customer expectations. Oversee end-to-end IT service delivery for...


  • Hyderabad, Telangana, India ValueMomentum Full time

    About ValueMomentumValueMomentum is a leading consulting firm that specializes in providing innovative solutions to the insurance industry.Job SummaryWe are seeking an experienced Business Project Manager to lead our technical services team. As a key member of our team, you will be responsible for managing complex projects, ensuring timely delivery, and...


  • Hyderabad, Telangana, India Argano Full time

    Job DescriptionJob DescriptionJOB DATAJOB TITLE: Director Delivery SAP Service Delivery AMSLocation Hyderabad/ Pune (Hybrid)ResponsibilitiesA SAP Service Delivery Leader is responsible for overseeing the entire lifecycle of SAP services delivered to a Project or groups of Projects, ensuring smooth operation, high-quality delivery, and customer satisfaction...


  • Hyderabad, Telangana, India ValueMomentum Full time

    Job Description: Senior Manager - DeliveryJob Title: Senior Manager – DeliveryPrimary skills: #Guidewire, #Delivery Management, #Client Management, #Team Leadership, #Account Management, #Performance Management etc.Location: HyderabadMode of work: Work from OfficeExperience: 14-16 yearsYour Key Job Responsibilities:Accountable for successful delivery of...


  • Hyderabad, Telangana, India ValueMomentum Full time

    Job Description: Senior Manager - Delivery Job Title: Senior Manager – Delivery Primary skills: #Guidewire, #Delivery Management, #Client Management, #Team Leadership, #Account Management, #Performance Management etc. Location: Hyderabad Mode of work: Work from Office Experience: 14-16 years Your Key Job Responsibilities: Accountable for successful...