IT Service Delivery Leader

4 days ago


Hyderabad, Telangana, India Veritis Group Inc Full time
Job Title: Service Delivery Manager

We are seeking an experienced Service Delivery Manager to oversee the successful delivery of IT services to our clients. This role involves managing the end-to-end service delivery process, ensuring adherence to SLAs, KPIs, Compliance, quality standards and customer expectations.

About Veritis Group Inc

Veritis Group Inc is a leading provider of IT services. Our company values innovation, collaboration and continuous improvement.

Key Responsibilities:

  • Manage the end-to-end service delivery process, ensuring timely and quality execution
  • Act as the primary point of contact for clients regarding service performance, escalations, and operational improvements
  • Collaborate with internal teams and stakeholders to define project scope, goals, and deliverables
  • Lead and mentor a team of service engineers, analysts, and support staff to ensure efficient service operations and foster culture of collaboration and continuous improvement
  • Monitor incident, problem, and change management processes to minimize service disruptions
Required Skills & Qualifications
  • Bachelor's / Master's degree in IT, Computer Science, Business, or a related field
  • Strong knowledge of ITIL framework and best practices (ITIL certification preferred)
  • Proven experience in managing large-scale IT services and support operations
  • Excellent client relationship management and communication skills
  • Ability to lead teams, resolve conflicts, and drive continuous service improvements


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