Hcm Business Advisory Analyst

In Scope of Position based Promotions INTERNAL only Job Title HCM Business Advisory Analyst Location Bangalore India Corporate Title NCT Role Description HCM Business Advisory supports HR strategies and initiatives across the bank It is also a key enabler of effective delivery of the banks HR strategy through the provision of expert knowledge and support on HR policies programmes processes people strategy and ensures consistent application of HR best practice On an advisory level work typically includes Responsibility for the delivery of HR Services Working with stakeholders in implementing people agenda initiatives providing advice to employees and managers on people topics providing guidance on HR policies and processes incl ensuring compliance and overall responsibility for lifecycle measures Working with the business and specialist HR product areas to achieve bank-wide human capital management goals Examples may include but are not limited to restructuring diversity and talent acquisition and retention initiatives supporting performance management activity leadership capabilities management of employee relations cases and consequence management and key partner in the year-end compensation and promotion process On a business partnering level work typically includes Responsibility and accountability for delivering the HR people strategy in support of the overall business strategy Coaching senior managers in global regional or divisional teams in modelling required leadership behaviors and conforming to the bank s standard policies and processes Partnering with the heads of business to ensure sound people decisions are undertaken Supporting and driving organizational change and restructuring initiatives and work with respective stakeholders Partnering with the business to define and translate business needs into human capital strategy Driving the global processes also in region country or sub-division e g year-end compensation and promotion process and talent management ensuring fair and consistent decisions are made with appropriate business management governance and ownership What we ll offer you As part of our flexible scheme here are just some of the benefits that you ll enjoy Best in class leave policy Gender neutral parental leaves 100 reimbursement under childcare assistance benefit gender neutral Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs and above Your key responsibilities Handling employee former employees HR Advisor Internal HR solutions team queries on HR products via email and telephone for employees across APAC locations UKUS Good knowledge of Applications like Workday Service Now Oracle PeopleSoft Thorough knowledge of policy queries like PF UAN Flexi basket Responsible for providing resolution to all first level queries Queries handled should to meet 100 quality Work to established standards on SLA accuracy standards to ensure completion of transactions escalation to appropriate teams as necessary and follow-ups to close pending issues Should have the right attitude towards customer handling Should be logged in to the Genesys Phone lines and be available for 8 hrs Considering 1 hr break in the 9hrs login Your skills and experience Experience in query handling transaction processing preferably in a shared services environment Exposure to domain areas of HR like Onboarding Background Screening Offboarding Benefits and Data Management Payroll etc Good email and telephone etiquettes Will to work in shifts APAC US UK Good client management and influencing skills Customer and service orientation with strong focus on process orientation Ability to follow process specifications across multiple types of transactions queries Sensitivity to accuracy timeliness and completeness of transactions queries Ability to sustain accuracy over repetitive transactions queries Strong follow-through and ownership over closure of issues Sensitivity to SLA driven approach accountability-based work ethic Typing skills good excel skills to be able to do reporting and data analysis Familiar with the Oracle people soft tool Service Now Workday Ability to take ownership and initiative for process improvement Excellent communication skills both verbal and written required to converse with clients from various locations and cultures across the APAC UK US regions How we ll support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs About us and our teams Please visit our company website for further information We strive for a in which we are empowered to excel together every day This includes acting responsibly thinking commercially taking initiative and working collaboratively Together we share and celebrate the successes of our people Together we are Deutsche Bank Group We welcome applications from all people and promote a positive fair and inclusive work environment