Executive - Business Process Services, English & Exams

We support peace and prosperity by building connections understanding and trust between people in the UK and countries worldwide For 90 years we have shaped brighter futures through education arts culture language and creativity Working with people in over 200 countries and territories we are on the ground in more than 100 countries We connect We inspire Pay Band 4 H Country Location Noida India Department GSS English Exams IELTS Operations Contract Type Fixed Term Contract - 1 year Role Purpose To support daily operational activities and ensure high-quality service delivery to internal and external stakeholders while managing customer queries and assisting with month-end and year-end processes in full compliance with financial and operational policies Role Accountabilities This role provides accurate and compliant financial and operational support by managing daily activities such as income allocation reconciliations accruals reporting payroll support and procurement processing It ensures strong collaboration with internal and external stakeholders timely resolution of customer and finance-related queries and strict adherence to company policies financial controls and audit requirements The position also contributes to continuous process improvements maintains high-quality documentation and service delivery supports month-end and year-end closing activities and ensures information security compliance across all responsibilities Role specific skills knowledge and experience The ideal candidate should have between six months and three years of experience in customer service or back-end operations with a strong understanding of finance processes and proven ability to deliver accurate reporting Experience working with SAP or other ERP systems is desirable Further Information Language Strong English proficiency is crucial for this role requiring fluency in both written and spoken communication to effectively navigate British Council systems and international operations Education The candidate should hold a bachelor s degree in any field with a degree in Finance or Accounting preferred Locally recruited Applications are welcomed from candidates currently in this location with a natural right to work Relocation support is not provided Overseas Citizen of India OCI card holders will need have or be able to obtain a valid special work permit issued from Government of India GOI to work in the British High Commission BHC BHC will not be able to sponsor work visas or obtain assist with the special work permit from GOI Offers of employment made to OCI card holders will be conditional upon candidates obtaining a special work permit Note For requisite special permission to take up employment in any foreign Diplomatic Missions in India OCI Cardholder must visit https ociservices gov in Work Schedule This is a 24 7 on-site role with rotating shifts including night shifts The position offers two days off per week which may not always fall on weekends Flexibility and adaptability to a continuous shift-based environment are essential There is no hybrid work arrangement for this position and it requires working onsite five days a week A connected and trusted UK in a more connected and trusted world Equality Diversity and Inclusion Statement We are committed to equality diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work The British Council is a Disability Confident Employer The Disability Confident scheme helps challenge attitudes increase understanding of disability and ensure staff are drawn from the widest possible pool of talent We guarantee an interview for disabled applicants who meet the minimum role requirements We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities Safeguarding Statement The British Council is committed to safeguarding children young people and adults who we work with We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse maltreatment and exploitation as set out in article 19 UNCRC United Nations Convention on the Rights of the Child 1989 Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council s Safeguarding policies for Adults and Children If you experience any difficulties with submitting your application please email askhr britishcouncil org