Technical Support Engineer

4 weeks ago

Bengaluru, Karnataka, India UST Full time
Job Title: PACS Support Engineer – Healthcare IT Systems

Location: Bangalore, India

Experience Level: Mid-Level (3–5 Years)

Employment Type: Full-Time – Hybrid (3 days from office)

About the Role

We are seeking an experienced and detail-oriented PACS Support Engineer to join our healthcare IT team in Bangalore. This role is ideal for professionals with hands-on experience in PACS administration, RIS, DICOM, HL7, and healthcare imaging systems. You will be responsible for providing L1/L2 support for imaging informatics systems across modalities such as CT, MRI, Ultrasound, and Mammography, ensuring seamless operation and compliance with healthcare standards.

Key Responsibilities

- Provide L1/L2 technical support for PACS and related imaging informatics systems (RIS, DICOM, HL7).
- Act as the first point of contact via the service desk for PACS-related issues across hospital departments.
- Troubleshoot and resolve hardware, software, and network issues impacting PACS functionality.
- Monitor system health and performance, escalating issues to vendors or internal teams when required.
- Coordinate with radiologists, technicians, and IT teams to ensure timely resolution of incidents.
- Ensure compliance with healthcare data privacy standards (HIPAA, GDPR, etc.).
- Document incidents, problems, and resolutions in ITSM platforms (e.g., ServiceNow, BMC Remedy, Jira).
- Support image routing, storage, retrieval, and archival workflows in line with hospital policies.
- Participate in system upgrades, backups, and scheduled maintenance activities.
- Train end users on PACS usage and best practices.

Required Qualifications

- Bachelor's degree in IT, Computer Science, Biomedical Engineering, or a related field.
- 3–5 years of hands-on experience in PACS administration and support within a healthcare IT environment.
- Strong knowledge of DICOM, HL7, RIS, and Radiology workflows.
- Experience supporting modalities like CT, MRI, Ultrasound, X-ray.
- Familiarity with Windows Server administration and VMware environments.
- Experience with ITSM/service desk tools (ServiceNow, Jira, BMC Remedy).
- Strong analytical, troubleshooting, and communication skills.
- Willingness to work in rotational shifts as needed.

Preferred Qualifications

- Previous experience in a hospital or healthcare IT setting.
- Knowledge of healthcare compliance and security best practices.
- Vendor certifications in PACS, DICOM, or HL7 systems.

  • Technical Support Engineer

    2 weeks ago

    Bengaluru, Karnataka, India beBeeCloud Full time ₹ 20,00,000 - ₹ 24,00,000

    Job SummaryThe senior technical support engineer will be responsible for providing technical services around Prisma Cloud technologies. This includes troubleshooting, best practices observations, and analysis of complex environments.The ideal candidate will have 5-8 years of experience in a Technical Assistance Center (TAC) or direct support/consulting roles...

  • Technical Support Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Quizizz Full time

    What you'll do :- Troubleshoot, triage, and qualify technical cases before escalating to Engineering by assessing severity, business impact, and required expertise, and systematically organizing issues for efficient resolution.- Lead root cause investigations by gathering comprehensive diagnostics, obtaining relevant logs, and replicating reported bugs to...

  • Technical Support Engineer

    2 weeks ago

    Bengaluru, Karnataka, India NetApp, Inc. Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Job Summary As a Technical Support Engineer you will provide technical support to customers, customer support personnel, and field support staff, focused on diagnosing, troubleshooting, repairing and debugging the NetApp AFF, FAS and Hybrid Cloud product lines. Support incidents can range from various hardware and/or software issues with NetApp storage...

  • Technical Support Engineer

    7 days ago

    Bengaluru, Karnataka, India Mbanq Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Technical Support Engineer (1–2 Yrs) Bangalore | Work from Office | MbanqAtMbanq, we power fintech, neo-banks & credit unions with cutting-edge cloud banking solutions. We're looking for aTechnical Support Engineerwith 1–2 years of experience to join our Bangalore team (WFO).What you'll doSupport API integrations & resolve customer issuesDebug across...

  • Technical support engineer

    2 weeks ago

    Bengaluru, Karnataka, India Check Point Software Full time

    We are looking for a Tier 3 Support Engineer to join our global Harmony SASE support team at Check Point.If you have a passion for problem-solving, technical excellence, and ownership of complex technical issues, we want to hear from you This role requires a proactive and customer-focused approach, ensuring continuous improvement and high-quality technical...

  • Technical Support Engineer

    3 weeks ago

    Bengaluru, Karnataka, India Wayground (formerly Quizizz) Full time

    Wayground (formerly Quizizz) is one of the fastest-growing EdTech platforms in the world. Our team is on a mission to empower every educator to motivate every learner in the world. Our platform offers engaging and interactive quiz-based learning experiences and is used by more than 75 million people every month in over 180 countries, including 90% of U.S....

  • Technical Support Engineer

    2 weeks ago

    Bengaluru, Karnataka, India DEDIENNE AEROSPACE Full time ₹ 5,00,000 - ₹ 8,00,000 per year

    ////// BACKROUNDIn a context of strong development, DEDIENNE AEROSPACE INDIA PVT LTD wishes to integrate very soon a Technical Support Engineer with experience in machining, sheet metal, fabrication, and welding to join our team.////// JOB DESCRIPTIONUnder the responsibility of Technical Support Engineer will be responsible for overseeing and optimizing...

  • Technical Support Engineer

    4 weeks ago

    Bengaluru, Karnataka, India Check Point Software Full time

    We are looking for a Tier 3 Support Engineer to join our global Harmony SASE support team at Check Point.If you have a passion for problem-solving, technical excellence, and ownership of complex technical issues, we want to hear from you This role requires a proactive and customer-focused approach, ensuring continuous improvement and high-quality technical...

  • Technical Support Engineer

    3 weeks ago

    Bengaluru, Karnataka, India Coders Brain Technology Private Limited Full time

    We are looking for a proactive and highly communicative Tech Support / Platform Support Engineer lead to join our team. The ideal candidate will have hands-on experience in technical support across platforms, strong analytical skills, and the ability to troubleshoot issues effectively. Familiarity with JavaScript or related tech stacks will be a strong...

  • Technical Support Engineer

    5 days ago

    Bengaluru, Karnataka, India Alaan Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About the roleWe are looking for a Technical Support Engineer to strengthen our Engineering and Product Operations function. This role bridges the gap between our clients, third-party partners, and internal product teams. It is designed for individuals who thrive in troubleshooting technical issues, managing backend operational tasks, and ensuring seamless...